Sr. Supply Chain Customer Manager

Job Title

Sr. Supply Chain Customer Manager

Job Description

Your role:

• Continuously analyze customer feedback and evolving expectations to shape supply chain strategies and delivery outcomes. Ensure customer satisfaction through high OTIF performance and clearly supported recovery dates when service disruptions or backorders occur.
• Translate end‑to‑end supply chain strategies into actionable processes, policies, and governance that enable a responsive and adaptable operating model. Drive fundamental changes to supply chain practices to align with business growth and changing customer requirements.
• Identify and influence key value drivers across the end-to-end supply chain to improve overall performance, profitability, and service levels. Partner with cross‑functional stakeholders to break down silos and elevate operational excellence.
• Balance supply and demand through integrated planning, rigorous materials management, and logistics network optimization. Deliver competitive lead times and cost structures while maintaining quality and reliability standards.
• Lead the advancement of digital supply chain capabilities using real‑time visibility, data transparency, and analytics‑driven decision making. Embed continuous improvement into operations to strengthen performance, resilience, and long‑term scalability.

You're the right fit if:

• You’ve acquired 6+ years of experience in end-to-end supply chain management, ideally within a regulated industry (e.g., medical devices or healthcare), and you have a strong understanding of logistics management and supply chain planning and have interacted directly with customers.
• Your skills include:
  • Exceptional ability to lead by influence, driving results in a matrixed environment across manufacturing, planning, and logistics.
  • Strong proficiency in using data analytics and digital tools to forecast demand and measure operational KPIs.
  • A track record of converting customer feedback and working directly with customers on tangible operational improvements
• You have a bachelor's or master’s degree in Business Administration, Project Management, Supply Chain Management, Operations or similar fields of study.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an excellent communicator, both written and verbal and possess dynamic presentation skills.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in PA is $121,000 to $193,000.

The pay range for this position in MA is $136,000 to $216,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Murrysville, PA or Cambridge, MA.

#ConnectedCare

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.