Manager, Process Improvement - Business Strategy-3

Position Summary...

What you'll do...

Manager: Content Strategy / Technical Designer The Manager, Content Strategy & Technical Training Design is responsible for defining, designing, and governing high impact learning experiences for Electrical, Plumbing, and other skilled trade roles, driving measurable on-the-job performance, safety, and technical proficiency. This individual contributor role partners closely with business leaders, subject matter experts (SMEs), and cross functional stakeholders to translate complex business needs into clear, engaging, and scalable learning solutions. In addition to hands-on instructional design leadership, this role provides strategic oversight, content governance, and continuous improvement across training programs and learning ecosystems. Core Responsibilities

• Design learning solutions for Electrical, Plumbing, HVAC, and other Mechanical trades, including system installation, diagnostics, maintenance, and repair.
• Translate codes, standards, and safety requirements (e.g., electrical safety, lockout/tagout, plumbing compliance concepts) into applied learning experiences.
• Write scripts and content for video and audio learning assets to support multimodal learning experiences.
• Develop scenario based‑ training that reflects real jobsite conditions, tools, and constraints faced by technicians.
• Collaborate with SMEs and learning stakeholders to ensure accuracy, relevance, and real world‑ applicability of training content.
• Support and train instructors, employees, and learners on the effective use of learning technologies and platforms.
• Create and maintain high quality digital learning content such as computer‑ based‑ training (CBT) modules, storyboards, instructor manuals, rubrics, and supporting teaching tools.
• Design and develop end-to-end learning solutions, including courses, curricula, learning activities, assessments, and role based learning paths.

Strategic & Governance Responsibilities

• Establish content standards that ensure technical accuracy, code alignment, and real‑world trade applicability for Electrical, Plumbing, and other related disciplines.
• Partner with SMEs to validate training against field practices, tools, and evolving trade requirements.
• Govern content lifecycle based on changes in equipment, codes, safety practices, or trade processes.
• Define and execute training content strategy aligned to business objectives, performance outcomes, and adult learning principles.
• Structure learning content into logical, role‑based learning journeys and reference paths that support on‑the‑job performance and decision‑making.
• Measure training effectiveness and usage through data and analytics, using insights to drive continuous improvement and demonstrate impact on behavior and performance.

Project Management & Leadership

• Lead complex, trade‑focused learning initiatives supporting Electrical, Plumbing, and multi‑trade technician enablement.
• Manage cross‑functional efforts involving trade SMEs, safety teams, operations leaders, and learning technologists.
• Drive adoption of training that directly improves field performance, first‑time‑fix rates, safety outcomes, and compliance.
• Monitor program performance against defined metrics, identify post‑implementation issues, and drive corrective actions and enhancements.
• Demonstrate adaptability, promote continuous learning, and model best practices in instructional design and content strategy.

Qualifications & Skills

• Demonstrated expertise in Electrical, Plumbing, or closely related skilled trades, including hands‑on field experience.
• Strong understanding of tools, materials, systems, safety practices, and troubleshooting workflows used by technicians.
• Excellent written and verbal communication skills, with the ability to convey complex or technical concepts to non‑technical audiences.
• Strong understanding of adult learning theory, instructional design methodologies, learning styles, assessment strategies, and evaluation methods.
• Proven project management and organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Bilingual proficiency (Spanish and/or French) is a plus.

Education & Experience

• Bachelor’s degree required or equivalent; master’s degree preferred, in Instructional Design, Education, or a related field.
• Demonstrated experience in a skilled trade role as a technician
• Knowledge of instructional design, learning strategy, or training content development, including leading complex or enterprise scale initiatives.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 2 years’ experience in consulting, project management, business strategy, or relevant area OR 4 years’ experience in consulting, project management, business strategy, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects, Project Management

Masters, Masters: Human Resources, Masters: Supply Chain

Lean Six Sigma Champion Certification - Certification

Primary Location...

814 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.