UX Research Manager, Google Fi, Google Store

At Google, we "Focus on the user and all else will follow." As a UX Research Manager, you will help define and drive the future of Google design by clarifying strategy and conceptualizing UX ecosystems. You are an expert researcher, a visionary leader, and a fierce advocate for both users and your team.

You will be responsible for guiding the careers of your team members, helping them realize their full potential, and inspiring forward-thinking design. You are an expert in qualitative research methods—such as field studies, interviews, and diary studies—to shape product development and influence overall strategy. In this role, you will understand both the execution and business aspects of our products, collaborating with leaders across UX, Engineering, and Product Management to create innovative experiences, leveraging your passion for brand, craft, and design quality.

As a UX Research Manager, you will lead the User Experience Research team for two of Google's key direct-to-consumer businesses: Google Fi and Google Store. As a player-coach, you will be responsible for guiding a team of researchers to deliver insights that shape product strategy, while also personally leading high-impact research initiatives. This individual will partner with leadership across Product, Design, Engineering, and Marketing to ensure the user is at the center of our product and business decisions.

In this role, you will lead the UX Research program for Google Fi, Google's wireless carrier, and Google Store, the e-commerce and physical retail platform for Google's hardware and services. The program's scope is global and comprehensive, covering the end-to-end customer journey from initial awareness and acquisition to long-term engagement and loyalty.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

The US base salary range for this full-time position is $189,000-$274,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Drive the strategic growth initiatives for both Google Fi and Google Store, with a significant focus on foundational research to understand new customers.
• Inform the product strategy for the online Google Store (e.g., store architecture, checkout, personalization) and shaping the omnichannel customer journey across Google's physical retail locations.
• Lead research to improve the post-purchase ownership experience, including services like Pixel Care+, device trade-ins, and user engagement with platforms like the My Pixel app.
• Lead, mentor, and grow a team of three UX Researchers, fostering their career development through dedicated coaching, performance reviews, and promotion support.
• Define and execute the team's overall UX research strategy and multi-year roadmap, ensuring tight alignment with product priorities and business objectives.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in an applied research setting, or similar.
• 3 years of experience leading design projects and managing people or teams.
  

Preferred qualifications:

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
• 7 years of experience working with executive leadership (e.g., Director level and above).
  
• 5 years of experience managing projects, and working in a large, matrixed organization.
  

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; San Francisco, CA, USA.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.