at Smartsheet
Location
Bellevue, WA, USA
Compensation
$205k–$285k USD
Type
full time
Posted
Today
Remote
Yes
Market range · function + seniority
p25 · target · p75 · n=800
Posted $285k · well above market
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For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.
Smartsheet is a leading enterprise platform for dynamic work, empowering organizations to plan, execute, and report on work at scale. Backed by multiple private equity firms, Smartsheet operates with the rigor, discipline, and growth orientation of a world-class PE-backed SaaS company. We are at a pivotal moment — accelerating our AI capabilities, evolving our operating model, and building the organizational infrastructure to scale intelligently.
The Opportunity
Smartsheet is in the midst of a profound product and business transformation. The company’s AI roadmap is fundamentally reshaping how Smartsheet delivers value to customers. These innovations aren’t just changing the product; they’re reshaping the work itself — particularly in the Customer Excellence organization which includes professional services, customer success, customer experience and customer support.
This is one of the most consequential roles in the Customer Excellence organization. The Senior Director, Transformation & Business Operations helps the CCO operate at full leverage across the business by aligning priorities and driving transformation initiatives. This is not a scheduling or logistics role. The person in this seat translates the CCO’s vision into an operating rhythm, establishes the programmatic infrastructure to drive transformational initiatives, and facilitates change management.
Chief of Staff to the CCO
Business Performance & Insights
CE Business Transformation
Cross-Functional Change Management
The Customer Experience organization is at a pivotal moment — building new program capabilities, scaling execution, and operating with increasing visibility at the board and executive level. The CCO needs a trusted partner who can absorb complexity, generate clarity, and drive outcomes. This role is for someone who thrives at the intersection of strategy and execution, is energized by working at the center of a high-performing organization, and wants the scope and proximity to leadership that comes with being the person the CCO depends on most.
Current US Perks & Benefits:
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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