We are seeking a detail-oriented and proactive Program Manager to join our team supporting supplier compliance documentation, business requirements development, and system administration. This role requires someone who thrives in a fast-paced environment and can balance strategic document writing with hands-on project execution and operational support. The ideal candidate is highly organized, an exceptional writer, and comfortable partnering with tech teams on business requirements while serving as a backup for system support when needed.
Key job responsibilities
* Document Writing & Strategy: Author, edit, and maintain high-quality operational documents including OP narratives, standard operating procedures (SOPs), process documentation, and compliance materials
* Project Management: Lead
cross-functional projects from initiation through delivery, managing timelines, milestones, stakeholders, and dependencies to ensure on-time execution
* System Support (Backup): Serve as a backup administrator for applications such as
CMX1, FoodLogiQ, and other operational platforms, ensuring business continuity during coverage gaps or out-of-office periods
* Business Requirements Documentation: Partner with technology teams to develop, document, and refine business requirements that drive system enhancements, new capabilities, and process automation
*
Stakeholder Management: Partner with internal teams, vendors, and
cross-functional stakeholders to drive alignment and deliver results
* Process Improvement: Identify inefficiencies in current workflows and implement scalable solutions that improve team productivity and quality outcomes
* Reporting & Communication: Provide regular status updates, metrics, and insights to leadership on program health and deliverables
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience with supplier management, food safety compliance, or quality assurance systems
- Familiarity with platforms such as
CMX1, FoodLogiQ, or similar compliance/document management systems
- Experience providing system administration or application support
- Demonstrated ability to work independently with minimal oversight
- Experience working with third-party vendors to drive deliverables
- PMP, PgMP, or equivalent project management certification
- Strong data analysis skills with the ability to translate findings into actionable recommendations
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