Manager, Trust and Safety Intel Investigations

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

Trust and Safety Intel's mission is to deliver actionable risk and abuse intelligence to ensure safe, useful, and trusted products. The Intel Investigations team detects and disrupts cross-product area (xPA) actors, behavior, and content threats to user trust in Google and their safety. We drive Trust and Safety’s cross-product area proactive risk management of advanced threats, including malicious actor networks that drive coordinated influence operations, violent extremist content, fraud, and scams. We conduct AI-enabled signals intelligence investigations that combine open-source intel with sensitive internal data layers from across product areas to catalyze systemic mitigation of bad actor networks and campaigns.

The US base salary range for this full-time position is $171,000-$248,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Responsibilities

• Define and own the global investigative roadmap for influence operations, fraud and extremism, setting cross-product priorities and enforcement strategies. Define team key performance indicators (KPIs) and communicate investigative trends, risks, and outcomes clearly to executive leadership.
• Lead and mentor a technical investigative team, advancing their tradecraft in signals intelligence and professional judgment.
• Drive the team's highest-stakes investigations, applying layering of open-source and internal data signals to drive high-precision enforcement.
• Collaborate with Product, Policy, and Legal teams to translate investigative findings into systemic mitigations and company-wide disruption strategies.
• Drive adoption of AI-enabled tooling to achieve investigative scale including automated lead expansion, bulk signal ingestion, scaled enforcement, recidivism monitoring, and appeals triage.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 10 years of experience in threat intelligence, trust and safety investigations, or a related field (e.g., law enforcement, intelligence community, financial crimes).
• 5 years of experience as a subject matter expertise in fraud and scams investigation, including detection, attribution, and disruption of financial threat actors.
• 1 year of people management experience leading technical or investigative teams.

Preferred qualifications:

• Experience building ML/LLM-based detection signals and automated workflows to counter weaponized AI and platform abuse.
• Experience presenting findings to executive leadership and, at times, external stakeholders.
• Experience in signals intelligence, OSINT methodologies, or social network analysis for mapping coordinated behavior.
• Experience in coordinated influence operations, violent extremism, or sanctioned entities.
• Experience at tech platforms or Trust and Safety (T&S) organizations managing case workflows and enforcement, supporting regulatory reporting, and affirmative litigation.
• Excellent written and verbal communication skills, with the ability to lead open-ended investigations combining open-source intelligence with large internal datasets.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year