Surgical Service Plan Specialist

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.

The Associate, Surgical Inside Sales (Professional Path) is primarily responsible for engaging with customers and potential clients to promote surgical products, identify client needs, and provide effective solutions. You will be expected to build strong professional relationships and deliver exceptional customer service in surgical sales. Specifics include:

• Engage with customers and sell the organization's surgical products, identifying potential clients within the specified sales territory and ascertaining client needs to make appropriate product recommendations
• Demonstrate surgical products to healthcare professionals and attend sales events and meetings, upholding the company’s reputation as a market leader
• Establish strong relationships with clients, ensuring customer satisfaction and resolving customer issues promptly and professionally
• Regularly update the Customer Relationship Management system with client information and report sales trends and customer feedback to management
• Monitor sales metrics, strive to achieve set targets, and update management on competitor activities
• Stay up-to-date with new products and features, participating in training sessions and continuous learning programs
• Deliver exemplary operational and administrative support to the sales team

Primary Responsibilities:

• Works with Alcon US Surgical customers to convert, renew, and sell or upsell surgical equipment service plan options.
• Increase market penetration and sales revenue by helping customers understand the value that we provide (facilitate expedited service support and minimize equipment downtime).
• Collaborate with field sales / service representatives to gain valuable knowledge about our customers (i.e. multiple locations, buying new/additional units, closing/moving, and/or contact person for the service plan quote).
• Communication with customers will be through telephone, WebEx, and/or e-communication, with a focus on developing long lasting customer relationships.
• Implements business plans to achieve assigned goals against sale/market targets.
• Proactively connect with customers regarding service promotions/programs.
• Ensure that quarterly objectives, as agreed with manager, are met.
• Makes effective use of available technologies and channels to support sales calls.
• Ensure that Alcon products and supporting services are thoroughly understood.
• Deploys and uses approved Marketing and Sales promotional materials and programs.
• Assist in the ongoing improvement of sales approaches to assure quality delivery.
• Use and support structured approach to increase annual sales/market penetration of service plans within region.
• Each associate will work directly with an Alcon Service Agreement Administrator partner to assure documentation and legal aspects are met.
• Ensure that the work environment follows health and safety legislation and related company policies.

Key Requirements/Minimum Qualifications:

• Bachelor’s Degree or equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs; M.S.)
• The ability to fluently read, write, understand and communicate in English

How to Thrive at Alcon:

• Manages workload and schedule while hitting set targets
• Balance experiencing new environments and working autonomously in a remote sales environment
• Inside/outside sales experience
• Medical sales/service experience
• Phone experience
• Selling skills
• Passion to learn and a drive to excel

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.