Clinical Account Associate, Chicago Southwest Suburbs

Responsibilities:

• Work with the Clinical Account Executive CAE on plans for gaining and retaining new and existing clients.

• Collaborate and coordinate with all sales positions (VP, Sales, RSD’s, DSM’s, SAM’s, and GL’s) to ensure successful attainment of company goals and objectives

• Identify opportunities with existing customers on the use of Tempus algorithmic tests and add ons. These will include but not limited to HRD, TO, DPYD, UGT1A1, PURist

• Collaborate with Clinical Account Executives on upsell opportunities for various products

• Drive customer adoption of online ordering through the Tempus Hub and EMR integrations

• Identify and develop partnering opportunities between prospective oncology clients and Tempus.

• Promote and drive compliance with new web-based molecular information tools for all clients.

• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to Tempus leadership

• Monitor performance of sales to ensure objectives are met

• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.

• Embrace, embody and represent the Tempus company culture at all times to external and internal constituents.

• Building and maintaining relationships with physicians and office staff to drive clinical orders in the community

• Building and maintaining relationships with pathology departments to ensure smooth specimen sendouts - tissue procurement

• Maintain a regular cadence of touch points (in person, emailing value adds) with certain targeted accounts (ie 3 x month per physician)

• Coordinating Medical Affairs report review with physicians after clinical orders

• Order Kit and literature replenishment at accounts

• Identifying and attending approved local conferences

• Working with accounts to obtain necessary clinical data / progress notes for Tempus-tested patients

Preferred Skills:

• Demonstrate the capacity to quickly learn relevant genomic and oncology information

• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines

• Ability to maintain an outstanding level of market, customer, and product knowledge necessary to support sales objectives

• Excellent customer service skills and ability to connect with healthcare professionals

• Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change

• Strong administrative skills and sophistication to manage business in complex environments

• Demonstrate Tempus’ Values by acting with integrity, respect and trust

• Travel throughout the territory as needed

Education & Experience:

• B.S. in biology, life science, business or marketing

• 1+ years of applicable experience industry

• Bonus:

  • Sales support experience in healthcare (preferably oncology or pathology) with a history of proven past performance, meeting or exceeding expectations 

  • OR general clinical experience