Associate Participant Payments Analyst

Job Overview

The Associate Participant Payments Analyst oversees site and patient set-up, initiates site communication, and conducts internal peer reviews. This role involves meticulously reviewing and inputting current patient and site details in the SaaS patient payment software, with a focus on managing site budgets related to patient reimbursement. Additionally, the Associate Participant Payments Analyst provides patient support and serves as a liaison between vendors and IQVIA.

Essential Functions

• Provides support for the start-up, maintenance and study closeout phases of patient payments service delivery

• Identify and communicate opportunities for process improvement to the immediate supervisor

• Ensures that all site and patient records are established to support timely and accurate payments to patients within the terms of signed Statement of Work (SOW) with Sponsors

• Works in coordination with designated Patient Solutions Operational Lead(s) to support achievement of contractual commitments from study initiation through closeout

• Maintains the master site list for assigned clinical trials, ensuring that all setup documents have been received – including but not limited to, executed Clinical Trial Agreement (CTA), and Amendments

• Posts CTAs, amendments or other contract related documents to the SaaS software

• Set-up initial Site information, patient information and patient payment budgets

• Performs payment processing and supports patient customer service for an assigned set of Sponsor(s) and studies

• Responsible for ownership, opening, monitoring and resolution of cases and patient communications including working closely with vendor to communicate and patient questions applicable to them

• Ensure support to the clinical trial sites and patients is provided at IQVIA’s levels of excellence through timely resolution of issues that are raised through email and/or phone contact

• Ensures work is SSAE18 compliant where appropriate

• Ensure that all study, site and budget set-ups are peer reviewed for accuracy as defined by SSAE18 policies and procedures

• Process, patient ID, YOB or other requests in compliance with SSAE18 policies and procedures to ensure that payments are processed with accuracy

• Responsible for assisting in opening, managing and closing patient administrative trackers

• Responsible for the preparation of project specific status updates, site and patient related, which are provided to the Patient Solution Operational Lead prior to their established Sponsor calls and may be asked to speak to these items during those discussions

• Responsible for reporting on Patient Solutions specific (site set-ups, patient setups, and customer service) red line items (deliverables processed outside of IQVIA’s established acceptable processing thresholds) to be reported during Sponsor Governance Meetings

• Acts as an escalation point for open patient-specific issues

Education and Experience

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typically requires 0 - 2 years of prior relevant experience.

• Requires knowledge of principles, theories, and concepts of a job area, typically obtained through advanced education.

• Business Administration, Finance, Accounting, Project Management, or a health-related field preferred, or equivalent combination of education, training and customer service experience that provides the knowledge, skills and abilities to perform the job

• Prior customer service experience required

• Relevant work experience preferred

• Prior accounts payable/invoicing experience preferred

• Data entry experience preferred

• Experience with business financial applications preferred

• Prior experience in client service at a biotechnology company, CRO, pharmaceutical company or other organization supporting research activities in a financial or data management / analysis capacity preferred

• Prior data validation experience preferred                                    

Competencies:

• Teamwork - Listens and responds constructively to other team members’ ideas. Expresses disagreement constructively (e.g., by emphasizing points of agreement, suggesting alternatives that may be acceptable to the group). Provides assistance, information, or other support to others, to build or maintain relationships with them

• Adaptable - Personally develops a new method or approach. Proposes new approaches, methods, or technologies. Develops better, faster, or less expensive ways to do things

• Customer Orientation – Quickly and effectively solves customer problems. Let’s customers know he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers

• Technical/Professional Knowledge and Skills - Acquires and applies knowledge, skills and experience to accomplish results. Assesses situations accurately and determines appropriate action. Identifies and utilizes resources effectively and responsibly. Plans, prioritizes, and organizes work effectively to produce measurable results. Takes ownership for own self-development

• Professionalism and Accountability - Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions. Sets high standards and well-defined, realistic goals for one’s self; displays a high level of effort and commitment towards completing assignments in a timely manner; is motivated to achieve

Skills Required:

• Must be customer focused and have excellent interpersonal, written and oral communication skills

• Strong analytical skills and attention to detail

• High energy, self-starter with the ability to work in a team environment as well as independently

• Able to think independently, and to analyze and solve problems creatively

• Strong time management and planning skills

• Detail oriented, analytical and the ability to meet aggressive deadlines

• Comfortable working in a global company environment

• Strong PC skills (i.e. Microsoft Office, Google, MS Project, SAP-Business One)               

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $42,700.00 - $106,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.