Software Development Engineer Test, Customer Systems

In this dynamic and fast-paced role, you will be directly responsible for ensuring the quality of Apple's customer support experience, focusing on consistent functionality, performance, and stability. This involves understanding new and existing feature implementations to craft informed and robust testing charters, authoring test scenarios, scripts, and plans, and then executing functional, performance, and stability testing. You will also write and review automation test scripts, identify and report defects with first-level root cause analysis and consistent reproduction steps, and champion quality efforts by collaborating with test automation engineering, product management, and engineering program teams.

4+ years experience in software quality assurance testing.
Hands-on experience building and maintaining test frameworks using tools such as RestAssured or Selenium
Proficiency in one or multiple languages such as Java, Python etc.

Experience testing iOS native and Safari-based web applications.
Experience with performance testing tools (e.g., JMeter, Gatling) and load/stress/scalability testing practices.
Knowledge of AI-driven testing tools
Experience as a team lead preferred

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization.
IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience — from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something.
Apple’s Customer Experience Engineering team is looking for a passionate Software Quality Engineer to contribute to design, analysis and certification of our support apps. We are looking for someone who is equally passionate about quality and using light weight processes to consistently achieve it. The role would also involve interacting with cross-functional engineering and product teams to test features, perform root cause analysis, and drive the quality of our customer's experience.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Apple accepts applications to this posting on an ongoing basis.