Senior Manager, Member & Provider Optimization

Hi, we're Oscar. We're hiring a Senior Manager, Member & Provider Optimization to join our Member & Provider Optimization team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

You will support our teams in driving an outstanding, service-focused operation by designing, guiding and assessing the effectiveness of the use of operational frameworks and ideologies.

You will report into the Associate Director, MPSO - Optimization.

Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role is: $134,136 - 176,053 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Develop the critical skills necessary to support a best-in-class lean operation while influencing future decisions
• Anticipate, overcome, and prevent recurrence of complex problems and roadblocks
• Create routines that drive cross-functional collaboration within and outside of department
• Establish a vision of clarity and ensure stability and scalability within the direct area of influence
• Demonstrate the proper approach with implementation of Continuous Improvement Tools both internal to our company and in consideration of industry standards and best practices
• Develop and implement core metric tracking and tool use present in a LEAN-based operational environment
• Provide direction, mentorship, and influence regarding the necessity of process improvement work
• Develop and maintain appropriate bench strength and develop organizational talent through clear goals and healthy accountability
• Demonstrate substantial levels of resilience and adaptability in a place of ambiguity

Requirements:

• 6+ years of experience coaching, developing, managing and scaling large teams
• 5+ years experience using data and metrics to drive process and program improvements
• 4+ years experience working in a collaborative environment with a diverse set of people
• Experience leading and implementing large scale projects

Bonus points:

• Experience working with teams in multiple locations and within multiple disciplines
• Prior healthcare or health insurance-related experience
• Experience with facilitating, presenting to, and training senior-level leaders
• Experience leading change management
• Advanced Google Suite or Microsoft Office capabilities
• Bachelor's Degree
• 4+ years experience implementing operational excellence- LEAN, Six Sigma, or other improvement methods