Policy Enforcement Manager, YouTube Trust and Safety

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Policy Enforcement Manager, you work with a global team from Policy, Enforcement, Product, Engineering, Tools, Legal, and other teams to ensure that our age appropriateness policies are enforced effectively.
You will work alongside product and Engineering (ENG) stakeholders in Youth to build and improve a robust system to apply age-appropriate labels to content at scale. With tools, technology, and processes, you will evaluate operational trends and quality within vendor operations, and develop solutions to address quality, workflows, and processes. You will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Track and monitor performance against metrics. Manage content escalations, providing data and insights and implementing solutions. Oversee enforcement quality across policy areas, including calibrations with vendor teams.
• Research and stay up-to-date on key trends and suspicious patterns across policy areas. Ensure implementation of policy by drafting guidelines for reviewers.
• Support the development of automated enforcement solutions. Liaise with policy, Public Relations (PR), and Legal teams to craft and implement process solutions to emerging trends.
• Manage relationships with partnering Product and Engineering teams on product launches, including tools and classifier development, research and experimentation, and data and analytics.
• Work non-standard, on-call rotation weekend and holiday hours as needed. Manage high-priority, time-sensitive escalations in partnership with cross-functional teams while providing executive updates.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in data analytics, Trust and Safety, policy, cyber-security, or related fields.

Preferred qualifications:

• Experience in content policy, anti-abuse, and reviewing online content.
• Experience identifying abuse trends or working in news or policy.
• Experience with problem-solving skills, including using data to drive strategy and business action.
• Ability to demonstrate effective business judgment, influencing, and communication skills, while building relationships with cross-functional partners across geographies.
• Excellent critical thinking skills with attention to detail in an ever-changing environment.