Transcend: Process Manager, Global Trade Services (GTS)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America, Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-072329

Canada - Requisition Number: R-075963

Brazil and Colombia - Requisition Number: R-075957

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

We are searching for the best talent for a Transcend: Process Manager, Global Trade Services (GTS)!

This hybrid position will be located in Titusville, New Jersey (USA). Alternate hybrid locations may be considered at other Innovative Medicine Supply Chain (IMSC) hubs sites such as: Raritan, New Jersey (USA); Toronto, Ontario (CAN); São José dos Campos, Brazil; or Bogotá, Colombia.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

As member of the IM Transcend Team, the GTS Process Manager is responsible for enabling integration across the IM & J&J functions to develop solutions that support end to end (E2E) organization and requirements while maintaining the integrity and reliability of ERP template. They will participate in the integration of the trade controls design within the overall E2E business process design and integration, as well as strive to enable and standardize core business capabilities, products, and functional integration points to meet critical business process needs across the functional areas. The Manager will partner across both the IM and J&J key stakeholder groups to gain a deep understanding of as-is and future business needs/capabilities, benchmarking, continuous improvement, consistent process documentation, and product deployment through the various programs. They will apply a refined, multi-functional tool-set of business expertise, technical knowledge, and digital competence to effectively interact with a breadth of business partners and global process owners.

KEY RESPONSIBILITIES:

• Process analysis & design: Document current/future GTS and Transcend Innovative Medicine ERP (TIME) processes; translate business needs into standardized end-to-end process designs.

• Requirements-to-template translation: Convert requirements into ERP-standard templates and workflows; produce key process artifacts (flows, Key Design Decisions, user stories, acceptance criteria).

• Stakeholder engagement: Run/participate in workshops, interviews, and validation sessions; act as a regional point of contact for questions and feedback.

• Gap identification & continuous improvement: Identify process gaps and standardization opportunities; monitor performance and user feedback; drive improvements for efficiency, compliance, and usability.

• IT partnership & delivery support: Collaborate with IT/solution teams through configuration, testing, deployment, and demo approvals; support test case preparation and execution.

• Deployment readiness & stabilization: Support issue tracking/resolution through testing and release; contribute to cutover planning, hypercare planning/execution, and site resource mobilization.

• Compliance alignment: Ensure designs align with global trade policies/requirements; create trade compliance and controls documentation.

• Operational documentation: Develop training materials/user documentation; draft business/operational continuity plans; create protocols and summary reports; maintain governance artifacts.

• Risk/issue escalation: Surface and escalate risks, issues, and dependencies to the GTS Value Stream Leader as needed.

QUALIFICATIONS:

EDUCATION:

• Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred

• Certifications are helpful in one or more of the following: PMP, FPX, or equivalent project management; APICS; or Lean/Six Sigma / Process Excellence

EXPERIENCE AND SKILLS:

Required:

• Minimum of 6 years of relevant work experience

• Trade compliance and controls operational experience (e.g., process and systems, sanctions, embargos, sanctions/party lists, or other related areas)

• Experience with business process design, engineering, or optimization

• Exposure to Global Trade ERP systems (SAP preferred)

• Strong analytical and problem‑solving skills

• Strong communication and the ability to collaborate effectively with both technical and business teams within a global, matrixed environment

Preferred:

• Pharmaceuticals, Life Sciences, or other regulated industry experience

• Proven experience with large-scale SAP ERP replacement project(s)

• Experience in deploying standardized work processes, tools, and templates

OTHER:

• Requires proficiency in English (written and verbal) to communicate effectively and professionally

• Requires up to 50% domestic and international travel, depending on business needs and work location

• Requires the ability, through our flexible work policy, to work on-site a minimum of three days each week, with the option for two remote workdays each week

#LI-Hybrid

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Agile Decision Making, Analytics Insights, Business Alignment, Developing Others, Inclusive Leadership, Leadership, Monitoring, Evaluation, and Learning (MEL), Organizational Project Management, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Stakeholder Engagement, Statement of Work (SOW), Team Management

 

 

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits