Sr Product Analyst, LMS

Primary Function of Position  

The Sr. Product Analyst, LMS supports the growth and optimization of Intuitive’s enterprise Learning Management Systems and serves as a strategic partner to product, business, training, and IT teams. This role collaborates closely with the product team and stakeholders to design, implement, enable, and continuously improve learning solutions that support scalable, automated, and engaging employee training programs. 

The Sr. Product Analyst, LMS translates business and learning needs into effective technology solutions, ensures optimal use of LMS features and functionality, and actively enables adoption through presentations, training, documentation, and ongoing support. This position plays a critical role in shaping high-quality learning experiences by partnering with business training teams, educating stakeholders on system capabilities, and ensuring the LMS ecosystem evolves in alignment with organizational goals and industry best practices. 

Essential Job Duties  

• Partner with product, business leaders, training teams, and key stakeholders to understand learning needs and lead the documentation of business and system requirements for new and enhanced LMS functionality. 

• Serve as the primary LMS subject matter expert, advising business teams on available features, functionality, and best practices to automate and scale training programs. 

• Deliver clear, engaging presentations and demonstrations to business and training teams to increase awareness, understanding, and adoption of LMS capabilities. 

• Collaborate with business training teams to design and optimize learning experiences that leverage LMS functionality to improve learner engagement, compliance, and performance. 

• Translate business requirements into functional requirements and user stories, working closely with IT to implement effective solutions within SAP SuccessFactors and integrated systems. 

• Analyze cross-functional impacts of design decisions and ensure LMS solutions align with business processes and related enterprise systems. 

• Configure and maintain LMS functionality as needed to support evolving business and training requirements. 

• Lead User Acceptance Testing (UAT) planning and execution, including development of test scripts and coordination with IT and business partners. 

• Provide Tier 2/3 support by resolving LMS support cases, troubleshooting system issues, and coordinating with IT or vendors as required. 

• Develop, maintain, and continuously improve work instructions, job aids, and system documentation to ensure accuracy and usability. 

• Train LMS Administrators and power users on new features, enhancements, and updated processes. 

• Deliver end-user training and enablement to drive adoption and effective use of LMS tools and capabilities. 

• Support go-live activities, change management efforts, and post–go-live stabilization, ensuring successful adoption and user satisfaction. 

• Research industry trends and best practices and recommend improvements to enhance the overall learning technology ecosystem. 

• Lead and participate in cross-functional meetings and project activities, providing status updates, recommendations, and risk mitigation strategies. 

• Exercise independent judgment and problem-solving skills to address complex business challenges and provide mentorship or design guidance to other team members as needed. 

Required Skills and Experience  

• Strong understanding of learning technologies, LMS administration, and business process enablement. 

• Excellent communication and presentation skills, with the ability to distill complex data into meaningful insights for both technical and non-technical stakeholders. 

• Experience supporting validated systems and users in a medical device or regulated environment preferred. 

• Demonstrated ability to present to, influence, and collaborate with diverse audiences, including senior leadership. 

• Proven experience delivering training, enablement, and user support for enterprise systems. 

• Excellent analytical, problem-solving, and decision-making skills. 

• Strong written and verbal communication skills. 

• Ability to manage work independently, prioritize effectively, and lead initiatives end-to-end. 

• Highly collaborative with strong negotiation and stakeholder management skills. 

Required Education and Training  

• Bachelor’s degree in Educational Technology, Computer Science, Product Management, Engineering, or a related field. 

• 5–6 years of experience supporting Learning organizations and/or business technology applications. 

• 3–5 years of hands-on experience with SAP SuccessFactors Learning or a similar LMS 

Working Conditions  

Hybrid; 3 days in office, 2 days remote per week 

Preferred Skills and Experience 

• Advanced degree in field of study preferred. 

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.