Business Strategy Director

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Business and Experience Strategist is part of our Customer Experience and Design practice — a team that brings together business, design, and technology to deliver transformative outcomes for our most strategic customers. In this role, you will define the strategy behind what we build and why it matters, guiding teams from problem framing all the way through to a realized vision. With Agentforce woven into everything we do, you will help customers move beyond the screen to intelligent, omni-channel experiences that drive measurable business value.
 

What You'll Actually Be Doing

Lead executive-level workshops and stakeholder engagements to align on experience strategy, success criteria, and a clear path forward — from minimum viable product (MVP) through long-term roadmap.
Define where artificial intelligence (AI) agents can autonomously solve customer needs and where human judgment layers are required, bridging traditional delivery with agentic roadmaps.
Connect business landscape analysis and industry expertise to experience opportunities, tying customer and employee journeys to measurable business outcomes.
Visualize and prototype ideas — from high-fidelity user experience (UX) flows to conversational agent journeys — and partner with Agentic Experience and UX teams to bring the vision to life.
 

You're Our Person If...

You have 10+ years leading multi-disciplinary teams to deliver user-centered products, with a proven ability to build and sustain experience strategy across competing priorities.
You can build trusted relationships with senior executives, influence priorities across business stakeholders, and communicate complex ideas clearly in both written and verbal form.
You bring strong business acumen across strategy, design thinking, and agile/experimentation methods, with deep expertise in at least one industry.
You have a foundational understanding of Salesforce composable architecture, Data Cloud, and Agentforce, and can translate those capabilities into business outcomes.
 

Even Better If...

You have experience with Salesforce Headless 360 or Composable Storefront and can articulate how a unified data layer enables headless AI agents to act with context across any channel.
You have led large, matrixed programs spanning front-end developers, designers, writers, and strategists.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $171,200 - $273,000 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $205,800 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.