Software Development Manager, Knowledge Management & Documentation

As Senior Engineering Manager of Knowledge Management & Documentation, you'll lead technical writers creating professional documentation for complex systems while driving strategic improvements to knowledge management across Apple Services Engineering. You will lead documentation and knowledge management for Apple Services Engineering. As well as manage a team of technical writers while solving how thousands of engineers discover accurate, current information at enterprise scale.

Manage technical writers producing internal and external documentation for engineering and product audiences
Design and implement technical architecture for documentation platforms and AI-powered knowledge management systems
Define documentation standards and engineering processes that scale across thousands of engineers
Partner with engineering teams to build automated content generation, validation, and lifecycle management tools
Engineer AI-powered documentation solutions for generation, maintenance, and semantic search—with appropriate human oversight
Influence platform decisions and technical architecture across Apple Services Engineering, IS&T, and Software Engineering
Build scalable systems that solve documentation discoverability—ensure engineers find current information through intelligent search and recommendation engines
Establish automated lifecycle management processes using data pipelines and analytics for content creation, maintenance, and retirement
Champion accessible, accurate information delivery through robust technical infrastructure to engineering leaders

8+ years in technical documentation, knowledge management, or platform engineering
3+ years managing technical writing teams and engineering projects
Experience with documentation platforms at enterprise scale (10,000+ engineers) and modern web technologies
Strong technical background understanding complex software systems, APIs, and distributed architectures
Proven ability to influence stakeholders and drive technical decisions across organizations
Experience with docs-as-code workflows, CI/CD pipelines, and automated content systems
Excellent communication skills and hands-on technical implementation experience

Experience at large technology companies building documentation platforms and knowledge management systems at scale
Background in software engineering, platform development, or technical architecture
Track record engineering AI/LLM technologies for documentation—generation, semantic search, quality assessment, and automated maintenance
Experience building developer tools, internal platforms, and scalable technical solutions
Familiarity with modern tech stack: cloud platforms, containerization, search technologies, and data pipelines
Success leading platform migrations, system transformations, and technical modernization efforts
Understanding of developer experience and measurable impact of technical infrastructure on engineering productivity
Ability to architect technical solutions and articulate platform strategy and ROI to executives

Apple converts innovative concepts into high-impact products through a rapid development cycle. We seek dedicated professionals to drive collective knowledge management achievements. This role requires the ability to architect robust, elegant solutions for documentation at scale—helping engineers find information that isn't outdated, wrong, or hidden. The successful candidate must possess expertise in content authoring, generation, categorization, maintenance, and retirement approaches across a large enterprise. Our team specializes in building foundational documentation platforms that enable seamless knowledge discovery and contribution across various internal engineering teams. We are actively recruiting a highly qualified Knowledge Management Manager for the Apple Cloud Services Engineering team.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $216,600 and $325,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Apple accepts applications to this posting on an ongoing basis.