at Justworks
Location
New York, New York
Compensation
$122k–$134k USD
Type
full time
Posted
2 days ago
Remote
Yes
Market range · function + seniority
p25 · target · p75 · n=85
Posted $134k · well below market
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At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
You are a customer-obsessed leader with a proven track record of developing high-performing, consultative teams that go above and beyond for their customers. You thrive in a fast-paced environment and bring a balance of strategic thinking and hands-on leadership, guiding your team to drive customer satisfaction, deepen relationships, and unlock revenue growth. You are an exceptional listener and communicator who simplifies complexity, empowers your team to think critically, and fosters a culture of curiosity, accountability, and continuous learning.
As a Manager of Customer Success, you will coach and develop Customer Success Managers to act as trusted advisors and extensions of their customers’ teams. You will enable your team to advocate for customers, identify and act on growth opportunities, and partner cross-functionally to drive meaningful outcomes. By elevating both the customer experience and your team’s commercial acumen, you will ensure long-term customer success on the Justworks platform while contributing to overall business growth.
As a Manager of Customer Success Management, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year. In addition to base salary, this role is eligible for incentive compensation with a competitive On-Target Earnings (OTE) potential of $134,200 - $147,620. Final compensation within the range will be determined by factors including, but not limited to, the candidate's specialized skill set, experience, and relevant education or training. *Incentive compensation is discretionary, not guaranteed, and is governed by the terms of the applicable company incentive plan.
#LI-Hybrid #LI-KC2
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
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