Sr Strategic Customer Engagement - AI

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The oCHRO Strategic Customer Engagement (SCE) team, housed within the oCHRO P&T organization, is dedicated to helping customers fully realize the benefits of the oCHRO platform. This is achieved through proactive involvement, focused expansion, and transparent communication.

Our key objectives include:
Driving Renewals: Ensuring customer satisfaction and demonstrating clear Return on Investment (ROI).
Expanding Product References: Showcasing successful platform implementations.
Promoting Initiatives: Using workshops and outreach to introduce new features and projects.

By consistently communicating oCHRO's vision and strategy, we ensure customers are informed advocates for the platform's ongoing development.

About the Role

Basic Qualifications

Product & Customer Advocacy

Proactively engage with customers to understand their needs and advocate on behalf of both customers and the product.

Strategic Renewals

Support the renewal processes for strategic accounts by resolving product-related concerns.

Expanding Referenceability

Identify and cultivate customers who are willing to serve as references for oCHRO products.

oCHRO Strategy and Vision

Clearly communicate the oCHRO strategy to both internal and external stakeholders.

Other Qualifications

Basic knowledge of core Workday HCM

Basic knowledge of Workday recruiting

Basic knowledege of Workday's AI and Sana Strategy

Participate in initiatives that support customers and the P&T organization, helping to inform the roadmap direction and overall mission.

About You

Knowledge across the HR Suite of products, able to travel to NYC monthly and knowledge of Workday Core HCM and Compensation

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.NY.Home Office NY Metro Tri-State

 

Primary Location Base Pay Range: $176,000 USD - $264,000 USD

 

Additional US Location(s) Base Pay Range: $148,200 USD - $264,000 USD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.

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