Customer Solutions Manager, US State & Local Government and Higher Education

Are you passionate about helping government agencies and educational institutions harness the power of cloud technology and AI to better serve their communities? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our State & Local Government and Education (SLG/EDU) team. In this role, you will serve as a trusted advisor to state agencies, local governments, school districts, and higher education institutions navigating their cloud adoption and AI transformation journey helping them translate their missions into measurable outcomes through modern cloud solutions.

AWS is seeking a Customer Solutions Manager (CSM) to join our State & Local Government and Education (SLG/EDU) team and help public sector customers realize sustained business value by accelerating their cloud adoption, migration, and modernization journeys. You will work backwards from customer strategic objectives, help design the customer cloud journey, execute a frictionless migration and modernization experience, and ensure our state & local government and education customers capture the full potential of the AWS cloud including AI and modern application development.

CSMs are technologists with a strategic business mindset who use their technical acumen, program management, organizational change management, and communication skills to influence multidisciplinary teams. You will work across sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes for government agencies, K-12 school districts, and higher education institutions.

Key job responsibilities
Execute & Deliver: Deliver customer engagements to drive measurable outcomes for customers while owning work streams that require collaboration across Sales, Support, Solutions Architecture, and Professional Services

Drive Adoption: Help develop and execute cloud adoption roadmaps aligned with customer milestones, translating customer goals into concrete actions and tracking progress against success criteria

Accelerate Value: Identify opportunities for migrations, data & analytics, generative AI, and modernization that improve government and education outcomes

Enable & Educate: Support the design and delivery of enablement programs, AI readiness assessments, and executive briefing sessions that prepare public sector customers for cloud transformation and responsible AI adoption

Advocate & Communicate: Serve as the customer's voice within AWS, clearly articulating customer needs, blockers, and feedback to internal teams including leadership, product, and engineering

Learn & Contribute: Develop knowledge of AWS services, public sector compliance requirements and CSM best practices while contributing to scalable mechanisms and playbooks that benefit the broader SLG/EDU team

A day in the life
As a CSM on the AWS State & Local Government and Education team, you'll drive business value for public sector customers by connecting their goals to AWS capabilities. Your day may include joining strategy sessions with customer stakeholders, coordinating across Sales, Solutions Architecture, and specialist teams to remove blockers, and tracking progress against milestones. You'll contribute to enablement plans for cloud migrations and generative AI adoption, support executive briefings, and help coordinate go-live events. You'll proactively surface customer challenges and contribute solutions that address the unique needs of government and education organizations.

About the team
Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



The AWS State & Local Government and Education (SLG/EDU) Customer Solutions Management team partners with government agencies, K-12 school districts, and higher education institutions across the Eastern United States to accelerate cloud adoption and drive meaningful outcomes for the communities they serve. Our mission is to help public sector customers modernize critical services, unlock the power of data and AI, and build long-term cloud fluency.



Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.



Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.



Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. - Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- 2+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Knowledge of cloud computing technologies - PMP certification, or SCRUM/Agile, SAFe certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
- AWS or other cloud certification
- Experience in the public sector

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 88,400.00 - 154,700.00 USD annually