On-Site Service Engineer

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Engineering

Job Sub Function:

Field Service Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Johnson & Johnson is currently recruiting for a On-Site Service Engineer to be based fully on-site at Santa Clara, CA.

About Surgery

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Purpose:

The On-site Service Engineer provides frontline technical and troubleshooting support by addressing and resolving customer needs and requests. This role involves constant interaction with internal and external customers and requires the engineer to maintain engineering systems in a "demo"-ready state for customer demonstrations. The engineer will support customer-facing service activities, documentation, and deliver metrics for engineering systems.

You will be responsible for:

• Working under the supervision of the team leader to carry out technical mechanical, electrical, and SW related service activities and duties related to maintaining our engineering robotic systems fully functional.
• Monitoring health of assigned robotic systems and report back to the team with any insights and feedback from our stakeholders.
• Executing specific tasks including processing quality documentation.
• Participating in process improvement discussions to increase team efficiency and effectiveness.
• Engaging in a continuous effort of learning and training to expand your knowledge of our robotics systems.
• Working safely in a manufacturing environment and having the ability to follow all safety and hazard requirements.
• Working with handheld and power tooling, keeping a record of tooling calibration.

Qualifications / Requirements:

• Bachelor’s degree in engineering, or related field with 2+ years of medical devices experience.
• 2+ years of experience in troubleshooting and performing HW/SW updates on medical devices.
• 1+ years of experience in documentation for technical assessment, quality and compliance.
• Previous experience using Linux (Ubuntu), running commands to perform updates.
• Strong skills using power/specialized hand tools and electronic measuring instruments.
• Expert communicator.
• Superior critical thinking skills/Problem solving aR-067920billities.
• Preferred knowledge and experience using Microsoft Suite of applications (MS Dynamics 365).
• Experience developing and maintaining relationships with external customers, co-workers and cross-functional team members.
• Experience prioritizing, organizing and managing multiple projects under supervision.
• Ability to work effectively and efficiently in a group/team environment.
• Ability to conceptualize, develop and manage timelines.
• Excellent written and oral presentation skills, proficient in speaking and writing English.

** Up to 20% domestic travel will be required (other JNJ US sites)

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

Analytical Reasoning, Coaching, Equipment Maintenance, Inventory Management, Lean Supply Chain Management, Organizing, Process Improvements, Product Improvements, Project Engineering, Safety-Oriented, Science, Technology, Engineering, and Math (STEM) Application, Service Request Management, Technical Troubleshooting, Technical Writing, Technologically Savvy, Work Order Management

 

 

The anticipated base pay range for this position is :

$91,000.00 - $147,200.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).



This position is eligible to participate in the Company’s long-term incentive program.



Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits