DevOps Engineer, Retail & Marcom Engineering

We are seeking a skilled DevOps Engineer who is passionate about operational excellence through automation and engineering processes. As a DevOps Engineer, you will play a crucial role in ensuring the seamless integration of development and operations processes to deliver best-in-class and highly available systems. Your expertise in cloud platforms, automation, and infrastructure management will be vital to the success of our projects.

Engineering Processes & Automation:
Design and implement engineering processes to maximize the effectiveness of development teams by simplifying the process of building, deploying, and operating software.
Automate infrastructure provisioning, deployments, and monitoring to ensure scalability, efficiency, and security.

Cloud Infrastructure & Containerisation:
Manage and upgrade Kubernetes environments, including version upgrades and EKS deployments.
Create Helm charts for deploying applications on Kubernetes and AWS EKS.
Oversee AWS infrastructure creation and management, ensuring robust disaster recovery setups.

Security & Compliance:
Assess current application security to develop threat models and conduct security assessments.
Integrate security practices into all stages of the software development lifecycle.
Provide guidance to the engineering organization on navigating security and compliance requirements, including preparing and executing PCI, SOC2, SOX, or other compliance audits.

CI/CD & Configuration Management:
Set up and maintain CI/CD pipelines using tools like Jenkins, GitHub Actions, Garage, and Fortress.
Manage configurations and deployments using tools like Ansible and Terraform.
Implement and refine continuous integration and continuous delivery processes to support agile development practices.

Monitoring & Troubleshooting:
Configure and monitor systems using Splunk, Dynatrace, Prometheus, and Grafana.
Continuously improve reliability by implementing actionable monitoring frameworks and being part of the production on-call rotation.
Troubleshoot and resolve issues related to network, storage, OS, and application-level problems, including P1s or P1c incidents.

Migration & Failover Operations:
Lead the migration from on-premises to third-party cloud platforms.
Execute "Pull the Plug" activities, ensuring successful traffic switches between data centers and effective failover operations.
Manage Load balancers setup using Akamai for efficient traffic distribution and redundancy.

Collaboration & Communication:
Work closely with application development teams to understand infrastructure requirements and provide solutions that promote efficiency, scalability, and reliability.
Collaborate with cross-functional teams to address security, compliance, and operational challenges.

6+ years of proven experience as a Ops/SRE Engineer or in a similar role.
Proficiency with Cloud Fleet deployment strategies using as Docker, Kubernetes, EKS, or equivalent with knowledge on Helm, Terraform and Ansible.
Strong programming and scripting skills with languages such as Bash, Python, Node, or Java.
Proficiency in CI/CD using Jenkins, GitHub, with observability technologies such as Prometheus, Grafana, Splunk, or similar.
Bachelors Degree in CS or equivalent experience

Experience with Cloud migrations.
Familiarity with AEM upgrades, troubleshooting, and Apache upgrades.
Experience in handling high-priority incidents and root cause analysis.

Our Operations Team, part of the CS&E organization, plays a critical role in ensuring the stability, reliability, and performance of multiple customer-facing applications that serve millions of users across diverse services. We specialize in sustaining and optimizing our systems, driving operational excellence through automation, cloud infrastructure management, and proactive monitoring. Our team thrives on solving challenging problems about Traffic, Deployments, DDOS, WAF, enhancing system resilience, and enabling seamless experiences for our customers. By collaborating closely with development, security, and business teams, we ensure that every application we manage meets Apple's standards of Site Reliability and Security.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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Apple accepts applications to this posting on an ongoing basis.