We anticipate the application window for this opening will close on - 21 May 2026

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As the mService Business Process Senior Program Manager, you will provide single-threaded accountability for the successful adoption and evolution of mService business systems across the Global Service & Repair organization.
You will partner closely with Technical Enablement and IT, as well as business leaders and subject matter experts, to translate business needs into clear requirements, drive user acceptance testing, and manage process changes.
In this role, you will serve as the critical bridge between business strategy and system delivery—helping to harmonize processes globally, align stakeholders on proposed enhancements, and ensure solutions are scalable, effective, and aligned to organizational priorities.

Acting as a central point of coordination across regions and functions, you will bring clarity to complex initiatives and drive execution across the full lifecycle from concept through adoption. You will establish the governance, visibility, and cross-functional alignment needed to successfully deliver and sustain mService capabilities, while supporting strong adoption across the organization.

Success in this role requires balancing competing priorities through strong time management, setting clear expectations, and demonstrating effective delegation to ensure progress across multiple workstreams. Through this work, you will help deliver best-in-class service for our customers and their patients, ensuring business needs are met with high-quality, scalable solutions that drive meaningful operational impact.

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 25-50% of travel to enhance collaboration and ensure successful completion of projects.

         

         

Responsibilities may include the following and other duties may be assigned.

• Own end-to-end accountability for mService business adoption and system evolution, including delivery of business needs across scope, schedule, budget, and risks/issues, ensuring alignment across business strategy, system delivery, and operational execution.
• Serve as the central coordination point (“control tower”) and primary business point of contact across business, IT, and Technical Enablement, driving alignment, transparency, and execution across all workstreams.
• Lead cross-functional programs to design, deploy, and continuously improve mService business processes and capabilities for Global Service & Repair.
• Establish and own end-to-end governance, including backlog prioritization, decision frameworks, risk management, progress tracking, and executive reporting.
• Define, track, and drive adoption and benefits realization metrics, ensuring successful integration of mService capabilities into business operations.
• Gather, document, and prioritize business requirements; define feature scope based on business impact and readiness, translating needs into clear, actionable inputs for Technical Enablement and IT teams.
• Support financial modeling, ROI, and cost/benefit analyses to guide prioritization and decision-making, aligning business value with delivery efforts.
• Develop and maintain a comprehensive business systems roadmap, working closely with Technical Enablement and IT to ensure alignment between business priorities and system capabilities.
• Establish and maintain clear decision frameworks and ownership models, ensuring efficient escalation and timely decision-making.
• Partner with IT, Technical Enablement, and regional stakeholders to advocate for solutions that meet local needs while remaining globally leverageable, preventing siloed decisions.
• Act as the primary conduit between regions (Americas, EMEA, APAC) to drive alignment, promote reuse, and ensure consistency across implementations.
• Drive global process harmonization and coordinate operating unit onboarding to enable seamless transitions and maximize value and benefits realization.
• Identify and proactively close gaps across business, IT, and Technical Enablement ownership boundaries, ensuring no critical dependencies or decisions are missed.
• Drive data governance and integrity strategy, including oversight of master data cleanup, establishment of standards, quality checkpoints, and issue resolution to improve productivity, quality, and customer satisfaction as systems evolve.
• Lead business readiness for mobile platform deployment, including alignment on device strategy, security, logistics, and field usability.
• Lead stakeholder communication, change management, and training strategies to support adoption and minimize disruption.
• Lead business readiness, hypercare, and post-deployment stabilization, ensuring rapid issue resolution and continuous improvement; partner with Technical Enablement and IT to resolve issues and manage impacts to timelines and operations.
• Track program progress, manage risks and issues, and provide clear, consistent visibility to leadership through dashboards and reporting.
• All activities must be performed in compliance with the Quality System.
• Performs duties in compliance with environmental, health and safety related site rules, policies or government regulations.
• All other duties as assigned.
• Travel requirement (may fluctuate month to month based on needs): 25-50%

Minimum Qualifications:

• Requires a Bachelor's degree and minimum of 7 years of relevant experience,
• OR an advanced degree with a minimum of 5 years relevant experience.

Nice to Have:

• Background leading large-scale enterprise system implementations or digital transformations within service, operations, or field service environments.
• Familiarity with service management, field service, or repair lifecycle platforms used to support asset management, service execution, and operational workflows.
• Demonstrated success driving global process harmonization and system adoption across multiple regions or business units.
• Proven ability to translate operational business needs into structured system requirements, feature definitions, and prioritized development backlogs in partnership with IT or technical delivery teams.
• Track record of leading business readiness activities for enterprise technology deployments, including user acceptance testing (UAT), change management planning, training development, and post‑deployment stabilization.
• Expertise establishing governance frameworks for complex programs, including backlog prioritization, decision-making structures, risk management processes, and executive reporting.
• Capability to support financial modeling and cost/benefit or ROI analysis to inform prioritization of operational or technology investments.
• Working knowledge of service and repair operations, asset lifecycle management, or post‑market support functions within healthcare, medical device, or other regulated industries.
• Experience managing cross-functional programs with geographically distributed teams across regions such as the Americas, EMEA, and APAC.
• Exposure to data governance initiatives, including master data management, data quality improvement efforts, and operational reporting within enterprise business systems.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$149,600.00 - $224,400.00

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

 

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

 

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

 

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.