Field Clinical Specialist, Charlotte - Transcatheter Heart Valve

Make a meaningful difference to patients around the world.  As a part of the Field Clinical Specialist team, you will be a critical part of delivering our patient focused innovations, partnering with clinical professionals, and training them on using our groundbreaking products.  Your knowledge of working within the hospital ecosystem, combined with our in-depth training program, will help develop you into an Edwards subject matter expert, so you can play your own part in transforming patient lives.

Aortic stenosis impacts millions of people globally, yet it often remains under-diagnosed and undertreated. Edwards’ groundbreaking work in transcatheter aortic heart valve replacement (TAVR) pioneered an innovative, life-changing solution for patients by offering heart valve replacement without the need for open heart surgery. Our Transcatheter Heart Valve (THV) business unit continues to partner with cardiologists and clinical teams to transform patient care with devices supported by clinical evidence. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

The goal will be to help make each site independent on procedures, product preparation and support. Field Clinical Specialists will provide guidance on the use of the device, thereby enabling physicians and staff to reach expert proficiency and deliver positive patient outcomes.

This role reports to an assigned Regional Director and will collaborate with multiple departments including Sales, Clinical Affairs, Marketing, Quality, Regulatory, and Education. After extensive training, a Field Clinical Specialist will travel frequently within an assigned territory, clinically training customers on the THV technology.

How you will make an impact:

• Working independently in the areas of valve crimping, case management, pre-case planning, post-case management, 3 Mensio management, Therapy Awareness program management and clinical education programs.   

• Implementing sales and educational materials for use with clinicians, validates software and hardware updates in the field.

• Planning and implementing growth strategies within focused accounts in partnership with Sales Management.

• Developing clinical champions among current and potential customers for the advocacy of THV products.

• Collaborating with clinicians to deliver training and educational material during training sessions in order to drive utilization of the Edwards’s THV product portfolio.

• Utilizing acquired knowledge to educate physicians and staff to reach expert proficiency in the THV procedure to deliver positive patient outcomes.

• Attending to implants, conducting device preparation and crimping of the Sapien valve in each assigned case; to support Physicians in the THV procedure to deliver positive patient outcomes; manage complaint handling process as needed.

• Supporting cases outside of assigned region, on an as needed basis.

• Partnering with Territory Managers to develop the proper selection criteria for sites.

• Partnering with the proctor and sales organization to plan and implement physician and support staff trainings.

• Collaborating with the Territory Manager on growing the THV therapy through therapy awareness programs.

• Assisting in the development of the THV procedure in both Cardiology and Surgery.

What you will need (Required):

• An associate’s or equivalent in nursing or related field or equivalent work experience is required or equivalent work experience based on Edwards criteria

• A minimum of five (5) years of experience previous related medical device, THV/TVAR, Cath Lab or clinical experience in an acute care environment or equivalent work experience based on Edwards criteria required.

• A valid driver’s license with a clean driving record

What else we look for (Preferred):

• Previous experience with education and training in a clinical setting

• Clinical skills specifically in cardiac surgery or interventional cardiology are strongly preferred; candidates with other relevant medical device clinical sales support experience will be considered                                                                   

• A Sales skill-set that includes drive and self-motivation, strong interpersonal and communication skills, the ability to plan, organize, close and deliver, and the capacity to work autonomously

• The ability to travel extensively (approx 60-70%) and the flexibility to easily change hats between technical and sales requirements

• Candidates medically trained to the technician or nurse level are highly preferred

• Excellent interpersonal skills, interfacing with multiple constituencies including cardiologists, support staff and sales in order to effectively build relationships with external customers and internal team members

• Entrepreneurial spirit with a competitive drive, and a work ethic conducive to success

• Initiative and follow-through on tasks, collaborative across different functions and extend your role beyond the expressed Clinical Specialist requirements

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.