IT Sr. Manager, Product Management – Patient Experience

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

We are seeking the best talent for a IT Sr. Manager, Product Management – Patient Experience to be located in Titusville, NJ.

The IT Sr. Manager, Product Management – Patient Experience is responsible for leading the strategy, development, and ongoing management of CRM and digital capabilities that enable seamless, patient-centered experiences across Patient Support Programs.

This role owns the evolution and operational performance of core Patient Experience platforms (e.g., Janssen CarePath), ensuring solutions are scalable, compliant, and aligned with business priorities. As a key partner to business and technology stakeholders, this role translates patient, provider, and operational needs into high-impact digital solutions that improve access, engagement, and outcomes across the patient journey.

Key Responsibilities

Patient-Centered Product Strategy & Roadmap

• Define and communicate a compelling technical product vision focused on improving patient experience and engagement

• Develop and manage technical roadmaps that translate feedback, research, and business objectives into actionable plans and measurable outcomes

Product Leadership & Platform Ownership

• Oversee the full lifecycle of technical product capabilities, from ideation through continuous improvement

• Own the current Patient Experience platform (e.g., Janssen CarePath), ensuring ongoing enhancements, stability, scalability, and alignment to future-state digital strategy

• Establish and govern the change request (CR) intake, prioritization, and delivery process, ensuring alignment with business priorities, patient impact, and enterprise standards

• Identify and drive opportunities to streamline care pathways, improve communication, and reduce friction across the patient journey

Stakeholder Collaboration

• Partner closely with PECS Business Product Owners (BPOs) to co-create solutions that address unmet patient and provider needs while aligning to strategic priorities and compliance requirements

• Collaborate across cross-functional technology teams (e.g., TPOs, TPMs, Engineering, QA) to ensure alignment and successful delivery

Delivery & Compliance

• Lead Agile product execution, including backlog management, feature prioritization, sprint planning, and delivery ceremonies

• Ensure timely, high-quality releases that meet enterprise standards and business expectations

• Uphold privacy and regulatory standards, including HIPAA and other patient data compliance requirements

Value Measurement & Continuous Improvement

• Monitor Agile delivery metrics (e.g., velocity, predictability, backlog health, and quality) to drive transparency and execution discipline

• Use data-driven insights—including delivery metrics, defect trends, and customer feedback—to continuously improve product quality, release performance, and team effectiveness

Vendor & Partnership Management

• Build and manage strategic relationships with technology vendors and partners to maximize platform value, service quality, and delivery performance

Culture & Change Leadership

• Foster a culture of empathy, equity, and inclusion across teams focused on patient experience

• Promote collaboration, accountability, and continuous learning to enable high-performing teams and sustained innovation

Qualifications

Required

• Bachelor’s degree in a technical, healthcare, or business discipline required; advanced degree preferred

• 6+ years of experience in product management, with a strong emphasis on patient experience, healthcare, or digital platforms

• Proven experience developing, launching, and iterating digital solutions, including familiarity with journey mapping, UX design, data analytics, and technology implementation

• Experience with cloud-based solutions supporting Patient Support Programs, call center technologies, patient or field CRM platforms

• Experience working in regulated healthcare environments with a strong understanding of HIPAA and patient data privacy requirements

• Exceptional stakeholder management and executive communication skills, with the ability to translate complex technical concepts into actionable business outcomes

Preferred

• Exposure to pharmacy systems, EHRs, practice management, medical billing, or e-prescribing ecosystems

• Experience leading change management and adoption programs within digital or data transformation initiatives

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

#JNJTECH

Required Skills:

 

 

Preferred Skills:

 

 

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits