Associate Manager, Strategy & Operations for Marketing Products, In-Store

About the Team

The Strategy & Operations team at DoorDash is the driving force behind the In-Store business line’s long-term growth and operational excellence. We work cross-functionally to develop and execute key initiatives that align with In-Store's strategic goals, ensuring scalability, efficiency, and optimal performance across the organization. Our team is focused on leveraging data-driven insights, improving processes, and guiding business decisions that enhance customer experience and foster company-wide innovation.

About the Role

DoorDash is looking for an Associate Manager, Strategy & Operations to own our Marketing product portfolio and serve as the critical bridge between Product, GTM, and our merchants for the In-Store business (inclusive of SevenRooms). In this highly visible, high-impact role, you will own a portfolio of marketing SKUs end-to-end—Email Marketing, Text (SMS) Marketing, and WhatsApp Marketing—across their full lifecycle, from early-stage MVP testing and Sales Pilots through full-scale global Go-To-Market (GTM) launches and ongoing growth and optimization.

You will act as the ultimate "train conductor" for these initiatives, bringing cross-functional teams together to drive complex projects and larger workstreams across the finish line with minimal guidance. This requires managing every facet of commercialization, including coordinating legal terms, establishing product naming conventions, drafting FAQs, defining sales positioning, and driving pricing and packaging strategies. Because you own a portfolio rather than a single launch, you will also begin to diagnose and define net-new product and business opportunities for the team—sizing markets, running deep competitive research, and translating global nuances for regional success. You will champion project creation and execution, dive deep into data, and build consensus with cross-functional partners and setting the methods and procedures others follow.

The ideal candidate is a structured "first-principles" thinker who has a bias for action, thrives in ambiguity, and is obsessed with using data to drive results and achieve our goal of sustainable revenue growth. You are an autonomous owner who can build consensus, synthesize complex data, and navigate both 0-to-1 launches and the scaling of an established product portfolio in a fast-paced B2B SaaS environment.

You're excited about this opportunity because...

• Own the Marketing Product Portfolio: Own the end-to-end strategy and commercialization of our marketing SKUs (Email, Text/SMS, and WhatsApp Marketing) globally. Manage everything from MVP definition and legal terms to FAQs, sales pitching, and pricing & packaging—and, once live, drive adoption, attach rate, and revenue growth across the portfolio.
• Diagnose & Define Net-New Opportunities: Proactively identify where the marketing portfolio should go next. Spot gaps and unmet merchant needs, build the business case for new products, features, or channels, and define the initiatives before they are handed to you.
• Cross-Functional Project Management: Act as the strategic "train conductor" across Product, Sales, Marketing, and Legal. Bring people together, gather requirements, manage strict timelines, and drive complex initiatives forward without direct authority. You will establish clear metrics for success, designate project components to the appropriate cross-functional DRIs (Directly Responsible Individuals), and remove or escalate roadblocks to ensure timelines are achieved.
• Marketing Channel Strategy & Domain Depth: Develop deep fluency in the mechanics of each channel—email and SMS deliverability, consent and compliance (CAN-SPAM, TCPA, and the WhatsApp Business Platform / Meta messaging policies), guest segmentation and CRM, and engagement-to-conversion economics—and use it to make sharper pricing, packaging, and roadmap calls.
• Market & Competitive Strategy: Size market opportunities and conduct deep competitive research for the region, benchmarking against both horizontal marketing/CRM platforms (e.g., Mailchimp, Emma, Klaviyo, Attentive) and hospitality-tech guest-marketing and engagement players (e.g., Me & You, Bikky, Thanx, Paytronix, Popmenu, and Fishbowl). Dive into specific customer segments to understand what is working, analyze closed-lost deals to understand what isn't, and ensure global product strategies account for local nuances.
• Data-Driven Insights: Dive deep into our data to uncover hidden trends, analyze product adoption and channel performance, and monitor competitive dynamics. You will develop dashboards, KPIs, and reports that translate complex data into compelling narratives and actionable recommendations.
• Executive Visibility & Alignment: Translate highly ambiguous project scopes into structured, actionable plans. Communicate updates, roadblocks, and strategic recommendations clearly to senior leadership and cross-functional partners.
• Risk Management: Anticipate and proactively manage obstacles and risks to strategic projects—including deliverability, consent, and channel-compliance risks—developing mitigation strategies to keep initiatives on track.

We're excited about you because...

• Experienced Operator: 4-6 years of experience in project management, consulting, strategy & operations, or product/GTM strategy, preferably within a high-growth technology, SaaS, or hospitality environment.
• Portfolio Owner: You own a portfolio of initiatives end-to-end and drive them to a high level of quality with minimal guidance. You take ownership, work autonomously, and demonstrate initiative to drive change, skillfully identifying issues, assessing risks, and finding creative, pragmatic solutions.
• Expert Project Manager: Proven track record of managing complex projects and larger workstreams that require a high level of accuracy and dependability, exercising judgment in selecting the methods, techniques, and evaluation criteria to get results. You can manage multiple priorities simultaneously in a fast-paced environment.
• Solution-Oriented Influencer: You come to meetings with a clear point of view and feel comfortable pushing back and asking hard questions. You are personable, capable of influencing others, and skilled at bringing people together to drive results.
• Data Analysis & Financial Modeling: An analytical mindset with proven experience in data analysis and financial modeling. You can translate raw data into actionable insights and strategic recommendations, and build models to evaluate potential opportunities.
• Exceptional Communicator: Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional teams without direct authority.
• Analytical Thinker: Strong data analysis skills and high spreadsheet comfort. Experience with Salesforce, Looker, and Gong is highly preferred; familiarity with marketing/messaging platforms (e.g., Iterable, Braze, Klaviyo, Attentive) is a plus.
• Marketing-Savvy: Working understanding of email, SMS, and/or WhatsApp marketing—including deliverability, opt-in/consent, and channel compliance—is a strong nice-to-have.
• Customer Centric: Deep sense of empathy for user challenges and pain points.
• Industry Enthusiast: Experience in hospitality tech, a consumer-facing app, or a B2B2C environment is a nice-to-have.