Lead/Principal Account SE, Strategic AI

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications will be accepted until 07/31/2026.

We are hiring for the role of Lead or Principal Account Solution Engineer for OpenAI within our Strategic Technology segment.

Overview
Do you want to be part of an outstanding Solution Engineering team that works with and innovates alongside the world's top technology companies? Come join us! Through collaboration with customers and internal stakeholders, Account Solution Engineers develop thoughtful solutions that help clients with their biggest challenges. If you enjoy a fast-paced environment full of opportunities to build compelling solutions, then the Solution Engineering team is the place for you.

For this role, the Account Solution Engineer must have extremely strong technical acumen across a broad swath of Salesforce solutions and deep expertise in Generative AI. This Solution Engineer will also need to demonstrate honed discovery expertise and the ability to take their discoveries and provide value quickly and holistically to their customers. We are looking for a high performing individual with a demonstrated track record of creativity in customer interactions and solution design, as well as a passion for Generative AI.

Responsibilities

• Strategic Account Partnership: Serve as a main technical voice for your account team while working with one of the world's most sophisticated AI-native organizations. Build deep, trusted relationships with C-suite, engineering leadership, and technical stakeholders, understanding OpenAI's unique operating model and translating that into high-impact Salesforce solutions.

• Platform and Data Expertise: Demonstrate how Salesforce's holistic platform capabilities complement and integrate with OpenAI's own models and infrastructure.

• Business Problem Solving with an AI-First Lens: Take ambiguous, complex business problems and apply an AI-first mindset to define the challenge, identify opportunities, and recommend practical, scalable solutions — often in real time in front of highly technical audiences.

• Innovation Management: Guide customers through solution evaluation and analysis, aligning stakeholders and co-developing new frameworks that deliver lasting value well beyond any single engagement.

• Technical Discovery & Architecture: Conduct deep-dive discovery with engineering, IT, and business teams to uncover core challenges and architectural requirements. Convey a sophisticated understanding of your customer's technical ecosystem and articulate how Salesforce solutions integrate at scale. Lead the discovery, analysis, and recommendation of strategic solutions. Deliver transformational pitches grounded in live product demonstrations that validate the business case and path to value using the full Salesforce platform.

• Executive-Level Demonstrations & Prototyping: Be prepared to design and deliver compelling, customized product demonstrations and rapid prototypes — including live demos — tailored to a wide range of technical, business, and executive personas.

• Cross-Functional Orchestration: Orchestrate cross-functional solution teams — including Specialist SEs, Architects, Data and AI experts, and more.

• Competitive Intelligence: Maintain a nuanced understanding of the current AI competitive landscape including major LLM providers and point solutions. Actively pursue Salesforce Certifications and AI-related training to stay ahead of the rapidly evolving product landscape.

• Collaboration with Product Teams: Act as a feedback loop between OpenAI and Salesforce's Product organization. Surface gaps, influence roadmaps, and advocate for new, impactful functionality.

• Travel: Ability to travel based on account needs, key business reviews, and strategic engagements.

Required Qualifications:

• B.S. in Computer Science, Software Engineering, or MIS

• Deep, hands-on expertise across the Salesforce platform

• Demonstrated expertise in Generative AI and LLM ecosystems including how enterprise AI is built, deployed, and governed at scale

• World-class communication skills with the ability to command technical depth and executive presence in the same conversation

• Proven ability to thrive in high-stakes, fast-paced environments with ambiguous, complex problems

• Minimum 4 years of professional experience as a Solution Engineer, Salesforce Consultant, Technical Architect/Enterprise Architect focused on Salesforce solutions, or a related field

Preferred Qualifications

• Multiple Salesforce Certifications

• Experience working with AI-native, high-growth technology companies

• Background in or deep knowledge of the broader AI/LLM competitive landscape

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $134,750 - $210,910 annually

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $148,190 - $231,980 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.