Brand Ambassador - Grand Rapids, MI

Nintendo of America

About Nintendo of America: From the launch of the Nintendo Entertainment System^™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario^™, Donkey Kong^™, The Legend of Zelda^™, Metroid^™, Animal Crossing^™, Pikmin^™ and Splatoon^™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/. 

SUMMARY:
Provides merchandising service, product education, product demonstration, customer service and display support to retail stores within a territory. Serves as a Nintendo Brand Ambassador (NBA) for both retail locations and events in the local community.

DESCRIPTION OF DUTIES

• Completes store visits with focus on building brand and product awareness with retailers and consumers.
• Assesses priorities and manages tasks and/or schedule according to what is encountered in each store.
• Proactively plans store visits by identifying the individualized needs and necessary materials for each retailer.
• Provides real time information on assigned stores by utilizing a tablet device to respond to surveys and file reports from the field.
• Conducts inventories and works with retailer and NBA management to adjust discrepancies.
• Builds relationships and maintains communication with store personnel and store management.
• Maintains display parts and POP (Point of Purchase) inventory.
• Sets up and maintains displays and display cases, including repairs and cleaning.
• Restocks product and strategically places retail marketing POP to increase the visibility of Nintendo, while ensuring merchandising tactics are followed.
• Utilizes selling techniques and knowledge of Nintendo products to aid customers with purchasing decisions.
• Provides product demonstrations and education to store personnel, both individual and group presentations, during store visits, weekend demonstrations and outside opportunities.
• Gathers insights from the field and provides to NBA management, including both written information and digital photographs.
• Participates in annual conference, monthly team calls and product training sessions.
• Coverage of long distance locations via phone calls and periodic visits.
• May provide support coverage for neighboring territories upon request.

SUMMARY OF REQUIREMENTS

• Minimum of one year of related retail experience.
• Possess good basic math skills.
• Accurate counting skills.
• Ability to use a computer, tablet and/or smart phone.
• Basic knowledge of Microsoft Office; i.e., Excel, Outlook.
• Familiarity with Nintendo products or ability to quickly become familiar with products.
• High school diploma or equivalent.
• Valid driver license and insurance.