Data Center Operations Engineer II

Data Center Operations Engineer

Location: Aliso Viejo / Los Angeles

Status: On-Site to both locations 

Why Join Us?

At Sony Interactive Entertainment, our data center operations team plays a critical role in supporting the infrastructure behind a global gaming platform. This role offers the opportunity to work hands-on in production environments, contribute to large-scale infrastructure deployments, and develop strong operational expertise within a high-performing global team.

Sony Interactive Entertainment is seeking a Data Center Operations Engineer to support our production data center environments. This role is part of the Data Center Operations team and is responsible for the hands-on deployment, maintenance, and support of infrastructure within live production facilities.  If you are detail-oriented, operationally disciplined, and enjoy working directly with physical infrastructure, we would love to hear from you..

The primary focus of this position is day-to-day data center operations — including hardware installations, break/fix activities, inventory management, and operational process support. This role works closely with Systems Engineering and Network Engineering teams to provide reliable on-site infrastructure execution in support of critical production services.

This position requires strong attention to detail, comfort working in live environments, and a disciplined approach to change management and operational standards.

What You’ll Do

• Deploy (rack and cable) new server and infrastructure hardware across data center locations.
  

• Perform hardware break/fix activities including replacement of drives, RAM, CPUs, power supplies, and other server components.
  

• Troubleshoot and support existing infrastructure to ensure production environments remain stable and operational.
  

• Maintain accurate asset inventory and lifecycle tracking records.
  

• Support vendor RMA processes and coordinate hardware returns and replacements.
  

• Assist in documenting and refining operational processes and procedures.
  

• Coordinate with Procurement to track hardware orders and deliveries.
  

• Support structured cabling activities to ensure installations meet defined standards.
  

• Execute approved change activities in live production environments in accordance with change management procedures.
  

• Provide on-site support to Systems and Network Engineering teams during deployments and maintenance windows.
  
  

Who You Are

• 2+ years of experience working in a production data center environment.
  

• Hands-on experience deploying and supporting server hardware.
  

• Experience replacing hardware components such as drives, RAM, CPUs, motherboards, and power supplies.
  

• Familiarity with asset management tracking and reporting.
  

• Understanding of vendor RMA processes.
  

• Strong understanding of data center operational best practices.
  

• Working knowledge of change management principles in online production environments.
  

• Highly organized with the ability to manage multiple tasks simultaneously.
  

• Strong interpersonal and communication skills with the ability to work collaboratively.
  

• Comfortable working in hands-on environments, including lifting and racking equipment up to 50 lbs unassisted.
  

• Valid driver’s license required.
  

• Up to 30% travel required with this position.

Location: Also Viejo / Los Angeles