Sr. Manager, Digital Ordering - Strategy & Operations

Location

San Francisco, CA; New York, NY; Seattle, WA; Chicago, IL; Los Angeles, CA; Tempe, AZ; Denver, CO; Boston, MA; Austin, TX; Portland, OR; Washington D.C.

Compensation

$170k–$250k USD

Type

full time

Posted

2 months ago

Remote

Yes

Market range · company + function + seniority

$83k—$120k—$200k

p25 · target · p75 · n=67

Posted $250k · well above market

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Job description

About the Team

DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels.

The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants across the Americas to help them grow their business and improve working lives in one of the country’s biggest industry sectors.

As a Strategy & Operations leader in this space, the Senior Manager will have the opportunity to help define and lead key strategic bets and initiatives to grow the business. You will work on both nascent, 0->1 bets and opportunities to scale our impact nationwide. Your work will be instrumental to helping transition DoorDash from a consumer marketplace to an industry-leading B2B SaaS company.

About the Role

As a Sr. Manager for DoorDash Drive’s Digital Ordering business, you will play a critical role in building a world-class SaaS business. You will be responsible for either leading new products and shaping our product roadmap, or overseeing our GTM strategy and operations to accelerate growth. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve Digital Ordering’s strategic goals.

You’re excited about this opportunity because you will…

Lead high visibility, cross-functional projects that address Digital Ordering’s most unique and challenging questions
Grow a high-potential offering within a high-growth business
Build strategies and drive execution across our most important go-to-market priorities, across: inbound lead generation, selection intelligence, rep productivity, and more
Steer the Digital Ordering product roadmap informed by quantitative analysis and qualitative merchant feedback
Develop and execute strategies related to how Digital Ordering fits into the broader industry landscape
Execute product testing and roll-outs on the ground with merchant partners
Collaborate with stakeholders across DoorDash to align company-wide resources to refine platform capabilities
Analyze complex data sets paired with partner team feedback to provide insights and recommendations to our leadership
Manage a team of strategy & operations colleagues

We’re excited about you because…

You are a strong strategic thinker and have great intuitive product sense
You are a builder at heart, and have already adopted AI tools beyond ChatGPT to meaningfully improve how you work
You have experience in a complex or high-growth environment (high-growth SaaS experience is nice-to-have, but not required)
You have taken something from 0>1 (former founders welcome) and operate comfortably in ambiguous environments
You imagine, develop, and execute on workstreams from start to completion with little oversight
You oscillate easily from strategic considerations to tactical execution
You are a self-starter who is energized by a difficult problem
You collaborate effectively with cross-functional team members across the organization
You represents the DoorDash brand with humility and a customer-first mindset
7+ years of relevant experience

We expect this position to be filled by May 1, 2026.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$170,000—$250,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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