Customer Service Representative

Guy Smith Home Services – Norfolk, VA

 

Looking for a customer service role where your work actually matters and the phones stay busy?

 

For nearly 60 years, Guy Smith Home Services has been a trusted residential service provider serving homeowners across the Hampton Roads area. Our success is driven by skilled technicians in the field—and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you’re the first voice they hear and a key part of the customer experience.

 

We’re looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing.

What You’ll Do

• Strong verbal communication with ability to control and guide conversations
• Reliable attendance and punctuality (critical for call volume coverage)
• Ability to multitask across systems while maintaining accuracy
• Strong problem-solving skills and ability to handle objections professionally
• Comfortable working in a fast-paced, performance-driven environment
• Basic computer proficiency (CRM systems, scheduling software, etc.)