Partner Specialist, CXE, CXE - Amazon Connect

The AMER and AWSI Industry & Solutions Team consists of subject matter experts across industries and technical domains, customer obsessed while remaining partner-agnostic. We serve decision makers in the technology buying process, including IT and line of business leaders.

As the AMER and AWSI Industry PDS for Amazon Connect (CXE), you will own and manage the execution plan with partners for the CXE segment, driving go-to-market with strategic industry partners. You will possess a deep industry background that enables you to engage at the CXO level with LOB customers and partners.

Lead Amazon Connect pipeline creation with a focus on customers building and improving their customer experiences through customer-facing BD engaging CXO personas while building scalable mechanisms enabling partner-led delivery. Execute CXO Elevate plays across the CXE segment targeting COO, CTO, CIO, and VP of Customer Experience buyers, with deep experience working with one or more of these CXO personas highly preferred.

The position requires strong business and technical acumen, along with working knowledge of the customer experience and contact center landscape including omnichannel engagement, conversational AI, workforce optimization, analytics, and customer journey orchestration. You should have a demonstrated ability to think strategically about new go-to-market business models, solutions, and relevant partner engagement to help build and convey compelling value propositions for AWS customers through AWS Partners. You should also have a proven track record of influencing innovation through partners, with prior solution evangelization and program successes.

Key job responsibilities
- Develop and execute the AMER and AWSI Amazon Connect (CXE) partner go-to-market strategy to expand and grow partners with industry specialization, driving pipeline creation that consistently exceeds attainment targets
- Lead cross-industry GTM efforts engaging CXO buyer personas, executing scalable strategies for key use cases while serving as an industry thought leader on contact center modernization, conversational AI, omnichannel engagement, workforce optimization, and AWS partner capability
- Drive proactive GTM initiatives delivering customer outcomes at scale via AWS partners, leading customer-facing activities at major conferences including Enterprise Connect, AWS re:Invent, executive innovation events, and panel discussions
- Collaborate with strategic partners to expand the AWS Connect practice through scalable, industry-aligned motions and repeatable mechanisms across AMER and AWSI enterprises
- Build scalable mechanisms enabling partner-led delivery, transitioning ownership to operations teams while leveraging AI automation and knowledge sharing to improve sales cycle speed and win rates
- Represent Amazon Connect (CXE) in MBRs, providing insights on pipeline health, gaps, and corrective actions while guiding partners and internal teams to prioritize and sell high-impact solutions
- Influence cross-functional stakeholders (Global Sales, Partner Sales, Partner Management) to align on persona-based GTM initiatives, navigating matrixed environments while establishing C-level relationships with consulting partners

A day in the life
Own customer outcomes by engaging CXO-level executives at enterprises transforming their customer experiences to understand business transformation priorities. Lead executive innovation events at industry conferences such as Enterprise Connect and AWS re:Invent, facilitate customer roundtables, generate Qualified+ pipelines, and conduct strategic meetings obsessing over customer success metrics.
Build and pilot mechanisms enabling partner-led delivery at scale, inventing approaches that simplify complex go-to-market challenges while taking full ownership of transitioning mechanisms to operations teams. Develop automation and AI-driven processes that simplify sales cycles while eliminating manual overhead.
Align AWS field teams to establish account targeting frameworks for always-on engagement. Coach field teams on partner-led strategies, simplifying the partner portfolio into actionable plays. Lead multi-party customer events, inventing collaboration models that simplify cross-organizational complexity.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- 6+ years of Go-To-Market, Business Development, Sales, or Consulting experience
- 6+ years of developing, negotiating and executing business agreements experience
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience explaining complex technical concepts to various business and technical audiences
- Experience interpreting data and making business recommendations across leadership and cross-functional teams - Experience leading complex, multi-year initiatives that may be cross-functional and/or span business and technology
- Experience using analytical tools for workforce metrics and reporting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Irvine - 147,900.00 - 200,100.00 USD annually
USA, MA, - 147,900.00 - 200,100.00 USD annually
USA, NY, New York - 162,700.00 - 220,200.00 USD annually
USA, TX, Dallas - 147,900.00 - 200,100.00 USD annually