at Pinterest
Location
Chicago, IL, US; Remote, US
Compensation
$124k–$227k USD
Type
full time
Posted
3 months ago
Remote
Yes
Market range · company + function + seniority
p25 · target · p75 · n=25
Posted $227k · well below market
Posting health
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About Pinterest:
Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.
Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.
At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI.
Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.
Pinterest Support Operations (PSO) is the primary customer support function at Pinterest and a key part of the customer experience with our consumer and ad products. As a Sr. Data Analyst on the team, you’ll drive analytics that improve how our customers help themselves—powering insights and decision-making across self-serve support surfaces, AI initiatives, automations, support entry points and tools. You’ll partner closely with the Director, Support Automation & Tooling, as well as stakeholders across Systems, Automation & Tooling, Help & Community, and Journey Design to define what “good” looks like, measure performance, and identify the highest-leverage opportunities to improve self-serve CSAT, automated resolution rate, cost deflection, and self-serve adoption.
Together, you’ll help us build the future of support at Pinterest —driving changes that will impact Pinners, Advertisers, Merchants, Creators, and Business Partners at scale.
What you’ll do:
What we’re looking for:
Relocation Statement:
In-Office Requirement Statement:
#LI-REMOTE
#LI-SH2
At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
Information regarding the culture at Pinterest and benefits available for this position can be found here.
Our Commitment to Inclusion:
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