ITS Support Associate II, IT Support

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Associate and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce.

As an ITS Support Associate, you'll be the go-to expert for Amazon's global corporate employees’, providing essential and exceptional on-site technical support to ensure their productivity remains uninterrupted. Amazon’s ITS Support Associates are committed, dependable and customer focused on the IT experience, ensuring our employees have the tools and resources they need to stay productive and efficient.

ITS Support Associates have a solid understanding of IT standards, systems and equipment deployed throughout Amazon. They adapt to new processes and procedures quickly, communicating and guiding both peers and non-technical Amazonians on solutions that maintain productivity.

Key job responsibilities
- Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
- Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements
- Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
- Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits
- Help train and onboard new team members and Amazonians
- Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills

A day in the life
If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional. - High School diploma or equivalent
- Excellent customer facing skills
- 1+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
- 1+ years of experience troubleshooting skills in a multi-user high availability environment
- 1+ years of experience with PC hardware troubleshooting, repair, deployment, and liquidation
- 1+ years of computer networking experience
- Ability to identify and proactively resolve or escalate issues
- Willingness to learn and apply new procedures and technology
- Proficient in English
- Bachelor’s Degree from an accredited university or equivalent - Bachelor’s degree in Computer Science or IT related field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP
- Experience with audiovisual, video conferencing or event support
- Experience in Active Directory and Windows Server backup solutions
- Understanding basic concepts of information security

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, WA, BELLEVUE - 23.00 - 37.00 USD hourly
USA, WA, Bellevue - 23.00 - 37.00 USD hourly