Data Center Operations Manager, Global Server Operations

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting.

Your team will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). They will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. They may lead small project teams on larger installations and develop project contingency plans.

In this role, you will lead a team of data center technicians who perform quality installations of server and network hardware and their components, and maintain and troubleshoot any tests while modeling teamwork attributes with a positive impact to site culture.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $164000 - $238000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Be accountable for consistent execution, customer reliability, and aligning daily work with Global Server Operations (GSO) long-term business strategy. This includes managing site KPIs, incident response, and business operations.
  
• Focus on talent development, team management, and fostering a positive site culture.
  
• Define the role in managing risk, ensuring compliance, and handling cross-functional and external relationships.
  
• Cover the tools and processes for tracking and communicating site performance.

Minimum qualifications:

• Bachelor's degree in a technical field or equivalent practical experience.
  
• 10 years of experience managing technical teams in charge of installing, configuring, testing, troubleshooting, or maintaining hardware servers and its components.
  
• Experience in site-level data center operational leadership.
  
• Experience in developing and managing managers.
  
• Experience with different operating systems (e.g., Linux) and developing network architecture.
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications:

• Experience with initiating and executing strategic initiatives in a global environment.
  
• Experience leading operations in a 24x7 environment.
  
• Ability to implement and drive the safety culture at the site, while fostering a collaborative team environment.
• Track record of leading and improving environmental health & safety initiatives.