State Licensing Associate Manager- Richmond, VA

Candidates must reside in the same country where the role is located.

Position located in Richmond, VA. Hybrid work schedule will require several days in office each week.

Job Profile Summary

Manages the day-to-day work of the State Licensing team. Works with client expectations and ensures the delivery of business services and solutions to ensure client satisfaction and client retention.

Responsibilities

• Analyze the customer’s requirement and ensure that the outcomes are delivered on time, follows high quality standards, and meets customer’s expectations.
• Researches, analyzes and responds to client inquiries that are routine in nature.
• Takes responsibility for the quality of service delivered to clients to ensure clients obtain maximum value from services.
• Ensures excellent customer service from team members on State Licensing team.
• Ensures the team's adherence to state filing deadlines.
• Handles billing and related inquiries.
• Manages members of State Licensing team.

Requirements

• Bachelor's Degree Required.
• Requires a minimum of 2 years of prior relevant experience.
• Experience managing people/teams required.
• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $49,500.00 - $124,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.