Channel Services Specialist- Chicago, IL

Channel Services Specialist- Chicago, IL

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

   

The Channel Services Specialist is a strategic, partner-facing role responsible for positioning and selling HPE Operational Services, especially attach expand new business services at the point of product sale. Serving as a trusted advisor and key account team member, the CSS collaborates with partners to understand customer goals, operational priorities, and support business growth.

This role involves building relationships with multiple teams and BU’s, supporting extended teams, developing sales strategies, and increasing services penetration. It carries a quota, requires regular onsite partner engagement, and occasional travel.

Responsibilities:

• Manage strategic partner and customer accounts, with a focus on CDW and key resellers.
• Build and maintain relationships with partners, customer stakeholders, PBMs, and internal teams to drive growth.
• Increase HPE Operational Services PRI (penetration rate) and attach services business through proactive engagement and portfolio enablement.
• Provide training and education on HPE services offerings.
• Collaborate with Sales Specialists and internal teams to identify and support early sales opportunities.
• Develop customer success and account plans to promote adoption and long-term growth.
• Review partner scorecards, participate in quarterly reviews, and support performance initiatives.
• Serve as a point of escalation for customer and partner issues.
• Identify upsell/cross-sell opportunities and support expansion initiatives.
• Achieve sales targets; ensure accurate pipeline and forecast management.
• Promote HPE Services value and differentiators for profitable, recurring revenue growth.
• Educate channel reps and partners about service strategies and opportunities.
• Drive partner adoption of the Partner Ready Vantage Services Track.
• Measure KPI effectiveness of channel services strategies.
• Support partners in navigating HPE processes and tools.

Education & Experience:

• Bachelor’s degree or equivalent; advanced degrees (MBA) preferred.
• 5+ years of relevant experience.
• CCSM Level 4+ certification preferred.
• HPE GreenLake ATP certification preferred.
• Proven success in customer account management, developing success plans, and achieving objectives.
• Experience in project/program management, cloud operating models.
• Must be within commuting distance of Chicago-area CDW partner location; able to work onsite 2–3 days/week with ~10–15% domestic travel.

Knowledge & Skills:

• Deep understanding of the technology industry, including cloud computing, emerging technologies, and market trends.
• Strong knowledge of HPE products/services and their value propositions.
• Ability to communicate effectively and understand customer personas and industry-specific challenges.
• Familiarity with customer success frameworks, financial metrics (CLV, churn), and industry regulations.
• Leadership skills to orchestrate account teams.
• Collaboration across sales, product, support, and marketing functions.
• Knowledge of HPE GreenLake, Advisory/Professional/Managed Services, and Public Cloud architecture.
• Understanding of ITIL/ITSM, Agile, and DevOps principles.
• Awareness of data privacy, compliance, and industry standards.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

#greenlakecloudplatform, #operations, #sales

Job:

Sales

Job Level:

Specialist

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 99,500 - 234,000 in Illinois
This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 80%/20%."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.