Software Engineer II, Service Network - Slack

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

*IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES*

About the Team

The Service Network team plays a critical role in ensuring the fast, secure, and reliable delivery of Slack to over 14M+ daily active users worldwide. At the heart of our work is the design and operation of robust service-to-service networking, powered by advanced service mesh technologies and service discovery. This enables secure, scalable, and resilient communication between internal services—supporting high availability and enforcing strong security boundaries. 

Slack’s infrastructure is always evolving to support our fast-growing business. Service Network’s roadmap is aimed at improving ease-of-use of our infrastructure by providing our developers' features such as blue-green deployments out of the box. We are a small team making a large impact. We rapidly iterate and work closely with other teams in engineering ensuring resilient systems built to scale. We have a strong commitment to quality and understand that simplicity and reliability should be primary aspects of the systems that we build. 

Reliability is Slack’s most critical feature! Accordingly, the Service Network team is responsible for systems vital to Slack’s availability. We work to make our systems scalable, efficient, and operating according to our high standards in production. We also partner with other engineering teams to find solutions to improve end-to-end customer experience in Slack.

 

What you will be doing:

• Contribute to the design, development, and operation of scalable, reliable, and secure service mesh infrastructure that enables service-to-service communication across the platform.

• Implement and support service mesh capabilities including service discovery, observability, traffic routing, and security features such as mTLS and policy enforcement.

• Assist in troubleshooting production issues across distributed systems, Kubernetes environments, networking, and Linux-based infrastructure.

• Participate in improving platform reliability, performance, and operational efficiency through automation and tooling.

• Contribute enhancements and fixes to internal tooling and, where appropriate, open-source technologies such as Envoy.

• Support incident response and operational excellence efforts to help maintain platform availability and service-level objectives (SLOs).

• Stay current with emerging cloud-native and service mesh technologies and apply best practices to improve the platform.

What you should have:

• U.S. Citizenship. We are unable to provide visa sponsorship for this role.

• 4+ years of experience in software engineering, infrastructure engineering, or site reliability engineering.

• Ability to independently drive projects and contribute to technical design discussions.

• Hands-on experience with Kubernetes and cloud platforms such as AWS or GCP.

• Experience working with distributed systems, microservices, or cloud-native applications.

• Strong collaboration and communication skills with the ability to work effectively across engineering teams.

Qualifications:

• Proficiency in one or more programming or scripting languages such as Go, Python, Ruby or C/C++.

• Experience with configuring and operating service mesh on larger-scale production operations, focusing on stability, scalability, and performance limits of web services

• Experience with TCP/IP, DNS, and network-related protocols

• Experience with Linux / Unix operating on high volume systems at scale

• Experience with algorithms, data structures, complexity analysis, distributed systems and software development

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.