Manager, Commercial Education

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Sales Training

Job Category:

Professional

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Warsaw, Indiana, United States of America

Job Description:

About Orthopaedics:

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for Manager, Commercial Education to join our DePuy Synthes team.  This position is based in Palm Beach Gardens, FL and Warsaw, IN. This position is also eligible for relocation assistance for the right candidate.

Purpose:

The Commercial Education Manager will design and deliver a strategic, outcomes-focused Commercial Education program that equips sales representatives to win against key competitors and confidently sell the value of our portfolio across all Joints platforms (Knee, Hip, Shoulder), including Enabling Technologies. This role combines strategy and hands-on execution: building curricula focused on competitive positioning of Techniques, Implants and Technologies, coaching field teams, aligning with clinical and commercial stakeholders, and measuring impact on competitive conversions and product adoption to drive business growth.

You will be responsible for:

Strategy & curriculum design

• Develop a commercial education strategy focused on competitive differentiation and value based selling across Joints platforms and associated technologies.

• Create competency frameworks and role-based learning journeys for field sales, clinical specialists, and sales leaders.

Competitive intelligence, messaging and training delivery

• Design and deliver live workshops, case studies, digital learning, and blended learning modules (pre-work, in-person, virtual, reinforcement) that focus on competitive selling techniques, objection handling, and value articulation.

• Build customer-facing narratives and clinical-economic value stories that sales consultants can use to take surgeons on a clear decision journey.

Change management & adoption

• Drive adoption of new sales behaviors through reinforcement programs, leader enablement, and performance support materials.

• Enables Regional Sales Managers and local field trainers to reinforce behaviors through a Train the Trainer approach.

Needs assessment & program planning

• Conduct regular needs assessments (quantitative and qualitative) to identify specific business needs for commercial education across territories.

• Actively monitor competitor moves and evolving surgeon preferences and update training accordingly

• Analyze field feedback, sales metrics, and course performance data to prioritize course creation, offerings and timing.

• Maintain a rolling calendar of proposed courses and cohorts, aligning with business cycles and sales initiatives.

Collaboration & stakeholder management

• Partner with fellow team members, field sales, professional education SMEs, marketing and other stakeholders to gain strategic alignment and select course formats, target audiences, and delivery windows.

• Act as the operational liaison between sales, education, marketing, strategic capabilities and support and external vendors.

• Communicate program schedules, requirements, and outcomes to internal and external stakeholders.

Certification management

• Accountable for end-to-end certification process: registration, attendance, credential issuance, and maintenance/recertification tracking.

• Help maintain accurate certification records and reporting in the LMS or credentialing system.

Reporting & continuous improvement

• Produce regular program reports and dashboards for stakeholders demonstrating program ROI.

In addition -

• Responsible for communicating business-related issues or opportunities to next management level

• Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.

Qualifications:

REQUIRED:

• Bachelor’s degree in Business, Healthcare, or related field

• 5 years of Joints Reconstruction experience in marketing, sales, or clinical education

• Excellent written and verbal communication skills

• Strong sense of ownership and accountability, ability to self-direct and self-govern

PREFERRED:

• Experience using and/or implementing modern educational technologies

• Ability to collaborate and lead across functions, job levels, and a matrix organization

• Experience leading projects or initiatives

• Aptitude for practical problem solving

• Ability to effectively create and deliver presentations to a variety of audiences including learners, colleagues, and senior leaders

• Purposeful orientation aligned with passion for providing the best patient care possible

• Ability to adapt to and deliver in a dynamic work environment

• Effective interpersonal skills that include professionalism, maturity, and a team mentality

• Genuine interest in ongoing professional development of self and others

• Proficiency with MS Office and virtual meeting applications

• An in-depth understanding of the DePuy Synthes Joints portfolio including enabling technologies

• Experience in technology-assisted surgery and/or capital equipment

• Experience working in a commercial function (field, sales, marketing, etc.)

• Experience as an orthopedic/medical device educator

• Experience designing, developing, and delivering educational content for virtual, in-person, internal, and/or field-based audiences

• Understanding of selling strategies

• Familiarity with adult learning principles

• Ability to process complex situations with opposing inputs and decide the best path forward

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone Orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

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Required Skills:

 

 

Preferred Skills:

Analytics Insights, Coaching, Consulting, Global Market, Learning & Development Trends, Learning Materials Development, Organizational Knowledge, Process Improvements, Sales Enablement, Sales Support, Sales Training, Strategic Sales Planning, Technical Credibility, Training Needs Analysis (TNA)

 

 

The anticipated base pay range for this position is :

$102,000.00 - $177,100.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits