Technology Product Director, Patient Experience

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Multi-Family Technology Product & Platform Management

Job Category:

Professional

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

Johnson and Johnson is recruiting for a Technology Product Director, Patient Experience. This position’s primary location will be Titusville, NJ with occasional domestic travel primarily in the NJ, PA area.

At J&J Innovative Medicine, what matters most is helping people live full and healthy lives. We focus on treating, curing and preventing some of the most devastating diseases of our time. And we pursue the most promising science, wherever it might be found.

Our J&J Innovative Medicine Technology promise is to create a future where disease is a thing of the past by unlocking the power of people, technology, and insights. Do you want to be part of this mission? This role is a critical leadership role in driving us to achieve this promise!

Every patient’s healthcare experience is unique and shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients and their caregivers, the decision to start or stop treatment is overwhelming. Janssen recognizes this and is passionate about experiences that are personalized, helpful, and hopeful. We believe technology can be key to supporting patients in their journeys!

The position will partner closely with our Patient Engagement and Customer Solutions (PECS) organization to own the program implementation and platform management of the J&J withMe Patient ecosystem. The role will enable vision definition and delivery of solutions for patient service experiences across therapeutic areas. This role will engage across multiple functions to deliver a vision for next generation services.

Responsibilities:

• Lead and manage the Salesforce Multi Cloud implementation across workstreams ensuring on time completion while practicing agile methodologies.
• Ensure integration across the Patient Experience Product roadmaps to amplify business outcomes.
• Establish and advance business relationships to support the future advancement of the Patient Experience aligned with business priorities and process improvements.
• Facilitate clear communication and provide regular updates on build progression while leading a cross-functional team and encouraging a collaborative team dynamic.
• Define and measure business value realization throughout the product lifecycle, incorporating external benchmarks and result driven product performance.
• Structure and lead strategic technology collaborations and contracts with vendors to ensure high-value partnerships and services.

Qualifications

 Required

Education & Experience

A BS/BA degree is required.

10+ years of career experience with Technology. Minimum 5+ years in Life Sciences.

Key Experience & Skills

• Experience delivering large scale programs from concept through delivery and operations is required.
• Life sciences or healthcare demonstrable experience is required.
• Familiarity with Patient Support Services and/or Hub Service Management in the Healthcare industry is highly preferred.
• 2+ years of people management experience is preferred.
• Excellent verbal and written communication skills, with outstanding interpersonal skills are required.
• The ability to lead multiple priorities and operate with poise and integrity in a high-profile, and evolving environment.
• Anticipates and communicates the need for change and innovation empathetically while ensuring an outcome centered approach.
• Dedication to Our Credo, Diversity, Equity & Inclusion by ensuring we are attracting, developing and retaining talent that reflect the communities our teams serve.
• Promotes a team dynamic of empowerment and accountability, eliminates barriers and pushes decision-making to the lowest appropriate level.

Technical Experience

• Experience with leading technology products supporting SPI/PHI data and understanding HIPAA regulations and requirements.
• Experience with three or more of the following technologies is required: Salesforce Service Cloud, Salesforce Health or Life Science Cloud, Salesforce Marketing Cloud, Salesforce Experience Cloud, Customer Data Platforms (CDP), Analytics Technologies, Data Science Model integration.
• Technology product management experience, including delivery, operations, and continuous improvement is required.
• Flexibility to adjust to changing circumstances and navigate through uncertainties as program challenges arise.
• Experience with Agile SDLC methodologies is required.

#JNJTECH

#LI-Hybrid

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.  

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills:

 

 

Preferred Skills:

 

 

The anticipated base pay range for this position is :

The anticipated base pay range for this position is: $150,000- $258,750

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits