Sr. Legal Operations Manager

Scopely is looking for a Sr. Legal Operations Manager to join our Legal team on a hybrid basis from our Culver City or San Francisco hub.  This role will own Scopely's CLM platform operations and system-level strategy, serve as the internal architect and subject-matter expert for Ironclad CLM, and build the infrastructure for a new knowledge management function that positions Legal for an AI-first future. Reporting to the Director, Legal Operations, this person will operate as a strategic partner to the commercial legal team and cross-functional business stakeholders.

This is a senior individual-contributor role designed for someone who takes full ownership of complex systems and processes with minimal direction. The right candidate does not wait for problems to surface. They anticipate friction, identify patterns in data and user behavior, and implement structural solutions that scale across a global organization. They bring deep Ironclad expertise, strong analytical reasoning, and the ability to build knowledge management infrastructure from the ground up and execute on the team's AI strategy at a fast-paced, global gaming company.

What You Will Do

CLM Strategy & System Ownership

• Own Ironclad CLM end-to-end as the internal architect and primary expert, including workflow design, configuration, routing logic, metadata governance, template management, integrations, and repository integrity
  
  
• Proactively monitor the Ironclad product roadmap and release cycle, evaluate new features and enhancements for relevance to Scopely's contracting operations, and champion adoption where they solve real business problems
  
  
• Analyze contracting data and user behavior patterns to identify root-cause inefficiencies, then design and implement structural workflow improvements that reduce recurring friction and minimize unnecessary Legal involvement
  
  
• Translate business requirements from Legal, Procurement, and cross-functional partners into clear, functional, and scalable Ironclad workflows independently, without requiring hands-on guidance or iterative correction
  
  
• Maintain platform governance, including user management, permissions, approval logic, and data integrity, ensuring the system operates reliably at scale
  
  
• Track and report on CLM performance metrics (cycle times, self-service rates, routing accuracy, adoption trends) defined in partnership with Legal leadership, and deliver regular reporting with actionable recommendations
  
  

Knowledge Management & AI Implementation

• Build and own the infrastructure, content architecture, and processes for Scopely's legal knowledge management function, executing on the strategic vision established by Legal leadership to capture, organize, and surface institutional knowledge across the Legal department
  
  
• Configure and maintain AI-powered tools (e.g., Leena AI or similar chatbot platforms) that leverage the knowledge management database to automate responses to recurring questions about contracts, Ironclad workflows, and Legal processes, reducing repetitive inquiries to the legal team
  
  
• Handle the hands-on implementation, testing, and ongoing optimization of AI and automation tools adopted by the Legal team, based on strategic direction from Legal leadership
  
  
• Partner with Scopely's IT team and external vendors on the technical configuration, content population, and rollout of AI tools selected by Legal leadership
  
  
• Develop and execute a knowledge management implementation plan, with clear milestones, success metrics, and a phased rollout, based on the strategic roadmap set by Legal leadership
  
  
• Stay current on emerging legal technology trends and surface relevant developments to Legal leadership to inform the team's AI and technology strategy
  
  

Documentation, Training & Enablement

• Own all Ironclad documentation, training materials, and enablement resources for the legal team and business users, ensuring they are clear, accurate, and effective at driving independent self-service adoption
  
  
• Design and deliver scalable training programs that reduce dependency on 1:1 support and equip users to navigate workflows, link agreements, interpret statuses, and complete approval processes on their own
  
  
• Develop structured guides, walkthrough resources, and in-platform instructions that target the specific areas where user confusion and support volume are highest
  
  
• Continuously iterate on enablement materials based on user feedback, support trends, and behavioral data to close gaps and measurably improve the contracting experience over time
  
  

Cross-Functional Partnership

• Serve as the primary Legal Operations partner to the commercial legal team, directly supporting their contracting workflows and proactively working to reduce administrative burden on attorneys
  
  
• Collaborate with Legal, Procurement, Finance, InfoSec, IT, and other stakeholders to align contract processes, resolve cross-functional workflow issues, and improve the end-to-end contracting experience
  
  
• Act as the primary point of contact for business users on contract workflow questions, intake processes, and system-related inquiries
  
  
• Lead cross-functional projects related to CLM optimization, process redesign, and technology implementation, owning timelines, stakeholder alignment, and rollout independently
  
  

What We're Looking For

• 5–7+ years of experience in legal operations, with demonstrated progression in scope, responsibility, and independence
  
  
• Hands-on experience administering Ironclad CLM at a similarly scaled technology or entertainment company, including workflow design, configuration, troubleshooting, and integration management; this is a requirement, not a preference
  
  
• Proven track record of independently owning a CLM platform end-to-end (system roadmap through day-to-day operations) without requiring regular oversight or direction
  
  
• Strong analytical and systems-thinking skills, with the ability to spot trends, diagnose root causes of recurring issues, and design structural solutions rather than one-off fixes
  
  
• Experience building or significantly developing a knowledge management function, content architecture, or institutional knowledge infrastructure, with an understanding of how structured knowledge bases feed AI and automation tools
  
  
• Strong technical acumen and genuine interest in AI and automation, with the ability to learn new tools quickly and become proficient in configuring and administering platforms with minimal ramp-up time
  
  
• Excellent written and verbal communication skills, with the ability to produce polished, user-facing documentation, training materials, and workflow instructions that are clear, concise, and effective without requiring substantial revision
  
  
• Strong project management skills, with the ability to scope, plan, and execute complex initiatives across multiple stakeholders and teams with minimal oversight
  
  
• Comfort operating with a high degree of autonomy in a fast-paced, evolving environment; the right candidate is self-directed and proactively identifies what needs to happen next
  
  
• Experience supporting commercial legal teams in a high-growth technology, gaming, or digital media company preferred
  
  

Nice to Have

• Experience configuring or administering AI tools, chatbots, or automation platforms (e.g., Leena AI or similar knowledge-based AI platforms)
  
  
• Experience managing system migrations or data consolidation projects (e.g., post-acquisition integrations)
  
  
• Experience with legal technology platforms beyond Ironclad (e.g., e-billing, matter management, compliance tools)
  
  
• A sense of humor and a passion for mobile gaming