Disease Area Lead, HCP Engagement Operations

This is what you will do: 

The Disease Area Lead is responsible for planning, execution, and alignment with Marketing on all HCP Engagements for the Designated Disease area (DA).  Using the annual HCP Engagement Plan as a guide, proactively communicating and executing on Marketing initiatives that involve HCPs; including Speaker Programs, Congresses, Ad Boards, Speaker Training programs, etc.  The Disease Area Lead serves as primary point of contact for disease area on all issues involving HCPs and HCP vendor engagement and acts a critical advisor to the business by translating data observations into actionable recommendations.  Also, they share best practices with other DA Leads and leads innovation on specific enhancements. 

You will be responsible for: 

• Working in alignment with Marketing to plan and execute on all engagements utilizing HCPs, both in person and virtual.  

• Acting as subject matter expert and point of contact for HCP engagement activities and planning within the DA. 

• Review KPI reports regularly and provide the DA business leadership with actionable insights/recommendations to enhance speaker program engagements e.g. attendee survey results. 

• Partner with sales and marketing leaders to define speaker program intended audience, set goals and report on KPIs.   

• Ensuring consistency and compliance with operation requirements for all Speaker Bureau nominations and other HCP engagements including contracting, documentation, and records retention.  

• Responding to questions about speaker contracting, compliance training status, or program content/topic qualifications, and training needs. Managing Nomination tracker for TA and responding to inquiries. 

• Delivering needed training within TA to ensure clear expectations and skills to use tools and meet requirements.  

• Leading efficiencies and innovation to improve experience for HCPs, Marketing and compliance partners.   

• Ensuring complete and accurate execution of all Audience Accumulation documentation, reporting and insights gathered. 

• Executing requirements related to managing and tracking program information, ensuring all actions are completed on time and on budget, and continually communicating with the project team to foster positive interactions and ultimately achieving desired program outcomes 

• Utilizing Excel or other similar tool, provide oversight and budget reporting on HCP Engagements, sharing with Marketing as well as Director 

• Working with stakeholders, lead innovation enhancements that support the continuous improvement of the HCP Operation 

• Managing all daily Speaker Bureau communications and issues arising from Sales, Marketing or vendor. 

• Aligning closely with logistics vendor to ensure meeting logistics align with HCP needs. 

• Driving the annual needs assessment process including the nominations and Speaker Bureau selection process in a timely way to ensure fast start to year. 

• Collaborating with marketing and sales teams to exchange ideas and gain feedback on operational areas of improvement  

• Working with stakeholders ensuring the timely closeout of all events. 

• Demonstrating organized and timely approach to tasks within DA. 

You will need to have: 

• B.S. or B.A. in business, finance, or marketing  

• 4 years’ experience supporting teams in an operational capacity 

• Proactive and customer-focused mindset to stay on top of upcoming engagements 

• Business process understanding to ensure operational compliance against business process 

• Ability to multitask and maintain workflow efficiently in a fast-paced environment, executing with a sense of urgency 

• Relationship and partnering skills are essential for this position.  This job will require establishing and maintaining excellent working relationships with HCP Vendor and Brand leads. 

• The duties of this role are generally conducted in an office environment.  As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours. 

We would prefer for you to have: 

• Entrepreneurial mindset to enable impactful leadership in a mid-size structure; ability to identify opportunities and continuously seek solutions that capture and increase the value to patients and to the organization.  

• Extremely organized with high attention to detail and sense of urgency in execution. 

• Experience establishing and maintaining an excellent relationship with key external and internal stakeholders, including those in positions of seniority and/or high influence 

• High level of interpersonal and customer service skills as well as superior conflict resolution skills 

• Familiar with medical terminology, pharmaceutical products; knowledge of regulations and program implementation procedures 

• Strong MS Excel skills and comfort with reporting, analysis and tracking