HR Operations Partner 

• Lead HR Service Center operations, serving as the primary escalation point for HR inquiries, ensuring timely resolution, disciplined case governance, and effective judgment in managing complex or sensitive situations. 

• Oversee core HR operations including onboarding, offboarding, job changes, data management, verifications, and employee support through case‑management platforms. 

• Lead complex case‑management strategy, partnering with Legal, ER, IT, HRIS, Security, and vendors to manage escalations, evaluate nuanced accommodation cases, and develop decision‑making frameworks for high‑risk scenarios. 

• Own governance frameworks for terminations, offboarding controls, benefits and leave programs, identity and access management, and data‑quality standards across all worker types. 

• Ensure compliance and audit readiness by maintaining documentation standards, supporting internal/external audits, strengthening global stock‑audit processes, and implementing robust operational controls. 

• Optimize HR technology and systems, including Workday workflows, data validation, reporting, and cross‑functional downstream impacts; collaborate with HRIS on enhancements and new system capabilities. 

• Drive operational excellence through process redesign, workflow optimization, case routing improvements, and development of Tier‑0/self‑service resources and SOPs. 

• Analyze HR operational trends and metrics to identify risks, inform preventive solutions, improve cycle times, and enhance overall employee and manager experience. 

• Serve as a strategic HR operations advisor, providing guidance to leaders and HR partners to ensure consistency, compliance, and scalable best practices across regions. 

Required Skills & Qualifications 

• Bachelor's degree in human resources, Business Administration, Finance, or related field. 

• 7+ years of HR operations, HR shared services, or employee support experience. 

• Strong understanding of HR processes, including onboarding, offboarding, accommodations, and employee documentation. 

• Experience managing sensitive employee information with discretion and confidentiality. 

• Strong organizational skills with the ability to balance multiple workflows and deadlines. 

• Excellent written and verbal communication skills with a customer‑centric approach. 

• Proficiency with HR systems and case‑management tools (e.g., Workday, ServiceNow). 

• Exercise discretion and independent judgement in the performance of duties and maintains an advanced degree of confidentiality.  

• Ability to interpret and apply HR policies accurately in day‑to‑day work. 

• High attention to detail and commitment to operational accuracy and compliance. 

Preferred Skills & Qualifications 

• Experience supporting accommodation processes (leaves, return‑to‑work, or similar programs). 

• Familiarity with stock programs or audit‑related documentation. 

• Understanding of U.S. and/or Canadian employment practices and regulations. 

• Experience with tuition reimbursement, childcare benefits, or leave‑of‑absence administration. 

• Strong problem‑solving skills with the ability to navigate moderately complex HR issues. 

• Ability to collaborate effectively with cross‑functional HR teams.