at Medtronic
Location
Mansfield, Massachusetts, United States of America; Newton, Massachusetts, United States of America
Compensation
$77k–$115k USD
Type
full time
Posted
Yesterday
Remote
Yes
Market range · company + function + seniority
p25 · target · p75 · n=56
Posted $115k · in the market band
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At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
Responsibilities may include the following and other duties may be assigned.
Provide onsite technical support, troubleshooting, diagnostics, and escalation for local and regional infrastructure services to ensure uninterrupted IT operations.
Deliver hands-on “smart hands and feet” support for network, server, endpoint, printer, and infrastructure equipment, including network closets.
Support network connectivity, device configuration, deployment, maintenance, and decommissioning across LAN and WAN environments.
Perform preventative maintenance and basic optimization for endpoints, operating systems, applications, and peripherals.
Execute basic infrastructure support tasks such as server reboots, compute support, and AV systems assistance.
Maintain technical expertise across LAN, WAN, operating systems, and core infrastructure technologies.
Develop, document, and maintain system designs, configuration standards, specifications, and operating procedures.
Evaluate hardware and software interactions to ensure system functionality, performance, compatibility, security, and compliance standards are met.
Identify, troubleshoot, and resolve system deficiencies, test system updates, modifications, and configurations.
Provide IT support across office, manufacturing, lab, and distribution environments.
Serve as the onsite point of contact and trusted advisor for I&O service delivery, ensuring stakeholder needs are understood, addressed, and escalated appropriately.
Build strong relationships with local and regional business leaders, Facilities, vendors, and IT stakeholders to support effective service delivery.
Facilitate communication and coordination between business stakeholders, IT product teams, and delivery teams.
Coordinate third-party maintenance, vendor services, quotations, and delivery of equipment and services; assess vendor versus internal resource needs.
Manage and support hardware lifecycle processes, including installations, upgrades, and decommissions.
Lead and coordinate local IT infrastructure projects from initiation through deployment and completion.
Assess and prioritize site-specific and regional technology demands; ensure infrastructure services perform as expected.
Drive continuous improvement by developing standards, playbooks, SOPs, and knowledge articles, and by identifying process enhancements that improve efficiency and user experience.
Document and maintain site inventory and contact information for accuracy and completeness.
Support response and resolution of site infrastructure incidents and outages.
Act as a liaison with key technology vendors, IT product teams other business functions to coordinate or drive delivery of infrastructure services at the site.
Provides onsite operational support for the organization's infrastructure services, ie. Local Area Networks (LANs); servers, etc.
Recommend adjustments or enhancements to improve systems and processes.
Involved in the planning of system development and deployment of site infrastructure services
Evaluate the use of vendors over own effort during assessment of IT activities.
Educate I&O services and capabilities, assist in driving technology adoption, leveraging I&O solutions.
Test the quality of a product/service and its ability to perform a task or solve a problem.
Perform basic maintenance and performance optimization procedures in each of the primary operating systems.
Participate in root cause analysis, problem management, and continuous improvement activities that improve and stabilize infrastructure services for assigned sites.
Recommend adjustments or enhancements to improve systems and processes.
Other duties as assigned
Required Knowledge and Experience: 2+ years of experience with a high school diploma or equivalent.
Nice to have/Strongly preferred
Strong proficiency in Windows/macOS, Active Directory, M365, and troubleshooting methodologies.
Ability to perform hands and feet infrastructure tasks (racking, cabling, console access) with guidance
Demonstrates a strong customer-support mindset along with excellent problem-solving and analytical skills.
Proven, repeatable troubleshooting routines that balance speed, safety, and documentation.
Solid grasp of infrastructure dependencies and how systems interconnect.
Knowledge of routing, switching, firewalls, wireless infrastructure.
Experienced in OS installations, basic configurations, and performing remote management tasks.
Commitment to continuous learning through formal training and self-directed education.
Adept at developing trusted partnerships with end users, identifying their requirements, and converting them into practical technology solutions.
Demonstrates strong written and verbal communication skills.
Experience supporting collaboration platforms.
Understanding of basic cybersecurity principles and best practices
Hands-on work with knowledge management (creating/updating KBs, playbooks, runbooks).
Experience coordinating with cross-functional partners (engineering, security, procurement, facilities) to land end-to-end outcomes.
Solid grasp of infrastructure dependencies and how systems interconnect.
Comfortable working independently, supporting a broad set of technologies, and engaging directly with stakeholders.
Demonstrates practical expertise and competence in the role, typically acquired through a combination of advanced education and relevant experience. 2+ years of experience with a high school diploma or equivalent.
Previous Medtronic experience
Knowledge of routing, switching, firewalls, and wireless infrastructure.
Hands-on experience configuring, deploying, and supporting networks, servers, storage, and backup solutions.
Strong understanding of server and database infrastructure
Exposure to device management and compliance tooling for Windows and macOS, SCCM, Solarwinds and Nexthink.
Knowledge of VMware, Hyper-V, or other virtualization platforms
Ability to train or mentor other team members
Certifications:
CompTIA A+
CompTIA Network+
CompTIA Security+
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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