Automation Engineer (Starlink Growth)

AUTOMATION ENGINEER (STARLINK GROWTH) 

At SpaceX, we are leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to 5M+ users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class engineers and analysts to rapidly accelerate our growth around the globe. 

As an Operations Engineer, Automation on the Growth Analytics & Automation team, you will be responsible for developing, maintaining, and continuously improving both business-critical and experimental automation to unlock growth and accelerate the monetization of the Starlink network. You will work closely with technical and engineering teams to make sure requirements are satisfied and the automation is robust. You will create reports, alerts, and monitoring systems to ensure that your automation is working correctly and communicate results to leadership.  

RESPONSIBILITIES: 

• Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience 
• Build alerts and monitoring for current automation systems
• Manage all requests and stakeholders in a scalable way
• Own status of automation (reporting on health, metrics like how many credits are being issued, etc.)
• Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate
• Design measurable and well-scoped experiments 
• Write and maintain high-quality documentation
• Engage the SpaceX leadership team with quantitative and qualitative updates on automation performance and opportunities 

BASIC QUALIFICATIONS: 

• Bachelor’s degree in an engineering, mathematics, or STEM discipline 
• 1+ years of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company
• 1+ years of experience with Python  

PREFERRED SKILLS AND EXPERIENCE: 

• Bachelor's degree in computer science, data science, mathematics, physics, or engineering
• Proficiency in SQL and Python
• Understanding of database structures, query optimizations, ETL development
• Experience with automation (demonstrated skills with VBA, Python, C#, etc.)
• Start-up, consulting, tech, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment
• Strong project management and self-directed prioritization skills
• Ability to communicate technical concepts to non-technical audiences at all organizational levels
• Ability to develop and maintain strong relationships across disciplines and with multiple levels of management 

ADDITIONAL REQUIREMENTS: 

• Must be available to work extended hours and weekends as needed
• Willingness to travel to corporate customer sites, other SpaceX locations, and industry events as needed