Enterprise Technical Sales Manager, NORAM

Meta is seeking an experienced and highly adaptable sales leader with demonstrated success driving enterprise-level technical sales. This leader will own and grow a consultative sales team focused on unlocking the potential of Business Messaging and AI capabilities to take millions of businesses to an Agentic future. This leader will be a creative, strategic and work cross-functionally to develop scalable solutions for clients and build high-performing teams. They will be a self-starter who thrives in ambiguity, possesses enterprise and technical design sales experience — preferably in driving growth and consumption for SaaS solutions in a multi-product environment — and who is an effective coach with a bias for action. This role will primarily serve mid and large-sized clients in North America.

Responsibilities

• Build, train, and maintain an industry-leading consultative sales team - act as player/coach by driving long-term opportunity while coaching through short- and long-term challenges
• Own and be accountable for quarterly and yearly revenue goals, pipeline management, and growth goals across a diversified book of business
• Increase the effectiveness of the team by recognizing opportunities for new approaches, identifying winning strategies, and scaling insights across the organization
• Develop and implement best practices for client interaction, sales, services, and product implementation based on client learnings; contribute to global playbooks and guides Enterprise Sales & Technical Solutioning
• Develop and present compelling value propositions, business cases, and commercial structures that drive measurable outcomes for clients
• Bridge business and technical conversations to unlock access to multiple client stakeholder budgets; guide clients through optimal implementations across Meta's Business Messaging platform, including API, CRM/ERP integration, and customer engagement platform architecture
• Build client relationships and trust with high-level decision makers across business, technical, customer experience, and marketing stakeholders; act as a trusted advisor to help clients transform their business
• Lead cross-functional efforts with In-Market teams, Global Regions, Product, Business Development, Marketing, Operations, Engineering, Policy, and Legal to optimize client efforts and shape support for unique client needs
• Demonstrate thought leadership and develop strategic client plans to drive growth, including prospecting initiatives, competitive displacement, risk mitigation, and blocker removal
• Effectively communicate client feedback internally to identify feature gaps and improvement opportunities
• Influence the customer experience industry by participating in industry conferences and presenting to executive-level audiences

Minimum Qualifications

• 10+ years of enterprise sales experience
• 3+ years of people management experience, leading, mentoring, and coaching direct reports
• Executive presence, and experience building trust with decision makers and conveying business value at the highest levels
• Proven track record of meeting revenue targets and driving revenue growth with both emerging opportunities and established partnerships
• Analytical and problem-solving experience with large-scale systems
• Experience operating effectively across multiple teams with demonstrated critical thinking and thought leadership
• Experience using data to craft strategy and drive decision-making
• Communication and presentation skills with an emphasis on translating insights, product information, and data into client value
• Bachelor's degree Experience driving growth and consumption for SaaS solutions in a multi-product, consultative sales environment
• Experience managing highly sensitive and confidential processes
• Experience managing Policy and Legal stakeholders
• Experience selling conversational AI and/or Agentic AI solutions