Manager, Account Management (US)

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

 Netflix is seeking a Manager of Account Management who will be responsible for leading a team of Account Managers who function as a strategic partner to sales, leading end-to-end Netflix Ads campaigns. The ideal candidate will be responsible for partnering with their aligned Sales Directors on all pitch-to-pay processes,  driving revenue growth against account lists, and ensuring our clients have exceptional experiences working with Netflix.  The Account Management team partners with many cross-functional teams, including Sales, Ad Ops, Product, Measurement, Pricing and Packaging, Inventory, Integrated Marketing, etc., on all aspects of the campaign lifecycle. This role will work closely with Sales and Account Management leadership to identify efficient workstreams and establish strong internal and external relationships with key Advertisers and Agencies. 

Key Responsibilities:

• Lead and manage a team of Account Managers responsible for pre-to-post sale campaign planning, execution, and insights in partnership with Client Partners

• Hold team members to high standards and accountability by maintaining clear performance standards, enforcing talent accountability, and driving feedback loops to support ongoing development.

• Partner with aligned Sales Director(s) to develop and execute sales strategies and packaging to meet revenue targets and drive business growth

• Develop, document, and roll out new processes and workflows that create efficiencies for day-to-day Account Management responsibilities, allowing them to focus on higher value activities

• Serve as a subject matter expert with cross-functional teams, including Ad Ops, Product, Measurement, Pricing and Packaging, Ads Marketing, etc. on key projects & initiatives that drive value and efficiency for the organization

• Provide regular updates to sales counterparts on client feedback, campaign performance, optimization recommendations and booking trends 

• Work closely with Sales Ops on setting and measuring KPIs, ensuring accurate revenue forecasting and advertiser level reporting

• Ability to navigate client and campaign escalations and drive long-term solutions to proactively address future concerns

• Analyze sales data to measure performance and identify areas for improvement and potential revenue growth 

• Establish and maintain relationships with key clients and media agencies 

We’re Looking for:

• 7+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a heightened focus on video and programmatic advertising

• Strong leadership and team management skills with a proven track record of managing direct reports and leading with confidence and clarity

• Excellent understanding of Sales Operations and pitch-to-pay systems and workflows

• Deep knowledge of digital media sales across Deal Types, including Direct IO, Programmatic Guaranteed and PMP transaction models

• Experience with audience-based planning and selling strategies

• Excellent communication and presentation skills

• Data fluency and analytical curiosity to guide teams on surfacing meaningful insights that drive stronger outcomes for advertisers  

• Familiarity with industry tools and software, including ad servers, DSPs, and CRM systems

• Deep understanding of Advertising Measurement vendors and solutions 

If you have a passion for entertainment and a desire to work in a fast-paced, innovative environment, we would love to hear from you. Come join us and help us entertain the world! 

 

The overall market range for roles in this area of Netflix is typically $230,000.00 - $350,000.00. A portion of this compensation is variable.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.