Position Summary...
The Senior Manager, General Merchandise Operations – Hardlines Services is responsible for driving operational excellence and executional consistency across the Hardlines Services business. This role partners closely with Merchandising, Stores, Supply Chain, and Home Office
cross-functional teams to translate strategy into action, deliver enterprise and category initiatives, and support day-to-day store operations. The Senior Manager develops area-level operational strategies, leads complex initiatives, and serves as a key connector between Merchandising strategy and store execution—always with a customer- and associate-first mindset.
What you'll do...
Business & Operational Strategy
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Develops and executes an area-level General Merchandise Operations strategy for Hardlines Services, aligned to category, enterprise, and store priorities.
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Translates Hardlines Services merchandising strategies into clear operational plans that enable strong, simple, and consistent store execution.
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Assesses operational risks and opportunities; proactively influences strategy adjustments to improve sales, profitability, inventory health, and customer experience.
Merchandising & Cross-Functional Partnership
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Serves as a primary operations partner to Hardlines Services Merchandising Directors, Senior Directors, and Vice Presidents, maintaining strong, trusted relationships.
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Influences cross-functional partners (Store Operations, Supply Chain, Replenishment, Finance, and Technology) to align resources and execution.
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Acts as a voice of the stores, ensuring field feedback and insights are incorporated into strategy, process, and program design.
Strategic Initiative & Program Management
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Leads multiple complex, high-impact initiatives across Hardlines Services, managing scope, timelines, dependencies, and outcomes.
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Owns end-to-end execution of programs, including pilot design, rollout strategy, change management, and post-implementation measurement in partnership with test and deploy teams.
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Establishes operating rhythms, communication plans, and success metrics to drive accountability and transparency.
Store Operations Support & Field Enablement
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Provides day-to-day operational support for stores, resolving executional issues and clarifying expectations tied to Hardlines Services operations.
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Partners with Regional and Market leadership to support execution, readiness, and adoption of new programs and processes.
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Ensures stores are prepared for seasonal transitions, modular changes, and major Hardlines Services business initiatives.
Leadership Expectations (Walmart Behaviors)
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Demonstrates Servant Leadership by supporting stores and associates through clear direction, simple processes, and responsive support.
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Leads through influence, building alignment across Merchandising, Stores, and cross-functional partners.
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Makes fact-based decisions using data, customer insights, and field feedback.
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Embraces change and innovation while maintaining operational discipline.
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Acts with integrity, accountability, and ownership for outcomes.
Core Competencies
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Cross-functional influence
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Communication and stakeholder management
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see
https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see
One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in Engineering or a related field and 4 years’ experience in Engineering, supply chain, or a related area. Option 2: 6
years’ experience in Engineering, supply chain, or a related area.
2 years’ supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leadership of
cross-functional task forces or projects
Masters: Computer Engineering
Project Management - Project Management Professional - Certification
Primary Location...
802 Respect Dr, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.