Systems Engineer, Retail Experiences

As a Systems Engineer, you will lead macOS production engineering by owning how every Mac demo in every Apple Store is bundled, validated, and shipped. You will partner with app, systems, and demo engineers to research macOS behaviors and design how packages and configurations layer together. In this role, you will build on your findings to modernize the production pipeline and ensure we consistently ship on Apple's release calendar. This is engineering work that rewards curiosity and rigor. The right person wants to understand how MacOS behaves and why. And they are also disciplined enough ensure every release is shipped on time.

Own the end-to-end production of macOS demo bundles, including configuration, system customization, validation, and release across the Mac demo lineup.
Research the latest hardware, software, and services to prototype new macOS demo experiences.
Design automation and re-architect legacy build systems to modernize the production pipeline for throughput and reliability.
Validate and operationalize bundle distribution to 500+ stores globally, maintaining runbooks and release documentation.
Serve as the technical expert and escalation point for macOS demo production issues, providing root cause analysis and durable fixes.

5+ years of macOS systems or platform engineering experience with macOS internals, system configuration, file permissions, modular software bundle composition, OS-level customization, and package management.
Experience in automation engineering using Python or Swift to design, build, and maintain frameworks.
Experience managing libraries of software configurations, test suites, or build workflows.
Experience with macOS applications and professional software on Mac hardware.

Experience with Unix shell environments and remote system management.
Experience with Mobile Device Management frameworks, such as Jamf, deploying applications and configurations via packages over MDM.
Experience with QA, specifically developing integrated testing strategies and frameworks such as XCTest and pyTest.
Ability to ensure device provisioning, configuration, and system interoperability.
Ability to collaborate cross-functionally across engineering, QA, and program management.
Ability to execute against release deadlines aligned to a product calendar.
Ability to conduct self-directed investigation into systems behavior.

The Retail Technology, Production Engineering team prototypes and builds the demo experiences that bring devices to life across Apple stores worldwide. Every new Apple product entering the retail demo pipeline passes through our hands. We compose the demo bundle—the layered macOS configuration, applications, and content that make a device feel like an Apple Store demo—and ship it to stores worldwide. Every device a customer picks up in an Apple Store reflects the precision and care this team puts into every build.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $141,800 and $258,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Apple accepts applications to this posting on an ongoing basis.