3rd Party Service Specialist II

As 3rd Party Service Specialist II, you will interact with customers, company field service providers and field service leadership, sales, and/or 3rd party vendors to handle a variety of pre-sales or post-sales service functions.

Your role:

• Provide autonomous post-sales support by interacting with customers, vendors, and service reps to resolve issues and handle service dispatches, escalating to senior colleagues when needed.

• Deliver outstanding customer service while continuously improving the MVS Purchased Services process to retain customers and grow future business.

• Operate within and adapt existing procedures and techniques to address critical points and ensure timely, accurate service execution.

• Maintain operational targets: keep open operations average ≤ 14 days and reduce open work orders to target levels.

• Control costs and ensure compliance: lower operating expenses through cost avoidance/mitigation, achieve PM compliance ≥ 95% monthly, and obtain required approvals for all MVS service dispatches.

You're the right fit if:

• Bachelor's degree in business or related field preferred, or equivalent experience

• 5+ years of purchasing experience which should include some level of supervision

• Customer-focused, communicative, and detail-oriented professional with a passion for customer experience, operational excellence, continuous development, and strong interpersonal skills to drive change and delight stakeholders.

• Technical and compliance proficiency: working knowledge of SAP, Salesforce, PVC/Voice Cloud systems, intermediate–advanced MS Office (Word/Excel), plus Philips Healthcare product knowledge, FDA/internal audit and ICS readiness, and solid business/math acumen.

• Independent, decisive operator able to work remotely in a fast-paced environment with flexibility for evening/weekend shifts, on-call rotations (including nights), and overtime as needed.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business.

Discover our rich and exciting history.

Learn more about our purpose.

Learn more about our culture.

Philips Transparency Details

The hourly pay range for this position in Nashville, TN is $20.55 - $32.88, plus overtime eligibility.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.