Solution Engineer, Symbiosys

About the Team

The Sales Engineering team at Symbiosys.ai drives adoption and growth of our offsite retail media SaaS platform across our retail and ad channel partners globally. You’ll partner closely with Business / Commercial teams, including Retailer Sales, Retailer Success, Account Management, Product, and Engineering, to understand retailers’ and ad channel partners’ business and marketing objectives, map those goals to Symbiosys.ai capabilities, and remove technical blockers during the sales, onboarding, and launch process.

About the Role

As a Sales Engineer, Ads, you will support the onboarding and growth of both retailers and ad channels on the Symbiosys.ai platform. You will help translate partner needs into technical requirements, support integration planning, validate data flows and event tracking, troubleshoot launch blockers, and help ensure retailers and ad channels are set up for success.

Success in this role means helping partners move from technical discovery to launch efficiently, while creating clear documentation, managing dependencies, validating technical setup, and ensuring internal teams have the technical support they need to grow adoption.

This role requires strong technical aptitude, clear communication, attention to detail, and strong project management skills. Experience working with retailers, ad channels, data feeds, APIs, campaign setup, tracking, reporting, measurement, or troubleshooting is highly valued.

This is a U.S.-based role reporting to the Head of Sales Engineering and Product at Symbiosys. Preferred locations are Ann Arbor, MI or New York, NY.

What You’ll Do

• Support the end-to-end technical onboarding of retailers and ad channels, from discovery and requirements gathering through integration planning, data validation, launch readiness, and post-launch troubleshooting.
• Act as a trusted technical partner to retailers, ad channels, and internal teams by asking strong discovery questions, understanding workflows, clarifying requirements, documenting decisions, explaining tradeoffs, answering technical questions, and keeping workstreams moving toward launch.
• Validate event tracking, data feeds, product feeds, campaign setup, attribution inputs, reporting outputs, and other integration data to ensure launches are accurate and reliable.
• Troubleshoot integration questions related to APIs, product feeds, conversion tracking, reporting, retailer data flows, e-commerce platforms, inventory systems, and ad channel connectivity.
• Gather partner feedback, identify recurring issues, coordinate with cross-functional teams, influence internal and external stakeholders toward practical launch decisions, and surface product and roadmap opportunities.

What We’re Looking For

• Customer-focused communicator who can listen carefully to clarify the exact partner problem, explain complex technical concepts simply, and persuade business and technical audiences toward practical next steps.
• Resourceful problem-solver who can work through ambiguity, investigate non-standard questions, and turn incomplete information into clear next steps.
• Detail-oriented project manager who can validate technical requirements, event data, campaign setup, data feeds, reporting outputs, and launch readiness while managing timelines, dependencies, risks, and stakeholders.
• Experience supporting partner integrations, technical launches, external SaaS implementations, or advertising/marketing technology systems.
• Strong analytical collaborator who can work with complex datasets, validate data quality, present findings clearly, and balance retailer onboarding, ad channel onboarding, and sales support priorities.
• Typically 3 to 6+ years of experience in sales engineering, solutions engineering, technical implementation, AdTech operations, partner engineering, technical account management, or a closely related role.

Highly Valued Experience

• Hands-on experience onboarding, supporting, or integrating with retailers, ad channels, retail media networks, DSPs, social platforms, search platforms, affiliate platforms, or other paid media channels.
• Prior AdTech, retail media, e-commerce, marketplace, or performance marketing experience, including familiarity with campaign metrics such as ROAS, CPA, CPC, CTR, conversion rate, incremental sales, LTV, or uplift measurement.
• SQL experience and familiarity with event tracking, product feeds, conversion tracking, attribution, reporting pipelines, APIs, and data QA processes.
• Familiarity with retailer technology stacks, including POS, e-commerce platforms, inventory systems, product feeds, order data, or customer data; project management or program management training or certification is a plus.

Why Join Us

If you’re excited to help retailers unlock AI-driven marketing value and can translate technical capability into measurable business impact, we’d like to hear from you.